Shelby Murray
Salina,KS
Summary
Proven leader and ethical professional with a track record of enhancing customer satisfaction and team efficiency at American Red Cross Blood Services. Skilled in conflict resolution and Microsoft Office, adept at maintaining quality standards under pressure. Demonstrated ability to improve operational compliance and safety, significantly boosting team performance and customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advanced Lead Collections Specialist
American Red Cross Blood Services
04.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ensured blood drive compliance with applicable Federal, State and local regulations.
- Maintained and emphasized safe working conditions and practices.
Kitchen Staff Member
OPAA
08.2021 - 04.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Maintained composure and work quality while under stress.
Sales Associate
Kohls Department Store
09.2020 - 03.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Lakeside Learning Center
Salina05.2020
Skills
- Teamwork orientation
- Professionalism and Ethics
- Conflict resolution techniques
- Microsoft Office
- Decision-Making
- Quality Standards Compliance
Certification
- CPR and First Aid Certified - American Red Cross
Timeline
Advanced Lead Collections Specialist
American Red Cross Blood Services
04.2022 - Current
Kitchen Staff Member
OPAA
08.2021 - 04.2022
Sales Associate
Kohls Department Store
09.2020 - 03.2021
High School Diploma -
Lakeside Learning Center
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