Ijonaeh Gould
Tolleson,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Collections Specialist
Global Lending Services LLC
2023.07 - 2024.05
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Used probing techniques to determine debtors' reasons for delinquency.
Delivery Driver
Korman Health Care
2020.11 - 2024.03
- Reduced errors by thoroughly reviewing pharmacist notes before initiating deliveries, ensuring correct medications were provided to each patient.
- Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
- Boosted pharmacy reputation through professional appearance and demeanor during all deliveries and interactions with clients.
- Contributed to team effort by supporting other drivers when needed, covering additional shifts or assisting with route planning tasks.
- Safeguarded patient privacy and confidentiality by securely disposing of delivery documentation after completion.
Dispatcher
Amazon
2018.01 - 2021.02
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
High School Diploma -
Betty Fairfax High School
Laveen, AZ05.2018
Skills
Teamwork orientation
Active listening abilities
Account Review
Positive Attitude
Customer Service
Teamwork and Collaboration
Collections
Customer research
Dependable and reliable
Time Management
Timeline
Collections Specialist
Global Lending Services LLC
2023.07 - 2024.05
Delivery Driver
Korman Health Care
2020.11 - 2024.03
Dispatcher
Amazon
2018.01 - 2021.02
High School Diploma -
Betty Fairfax High School
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