Sarah Dawson
Houston,TX
Summary
Adept at elevating dining experiences, I leveraged my wine service expertise and exceptional customer service skills at Superica and Peli Peli Vintage Park to significantly enhance guest satisfaction. Specializing in effective customer upselling and positive guest interactions, my proactive approach and strong work ethic have consistently contributed to memorable dining encounters and increased profits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Superica
Houston, TX
02.2022 - Current
- Greeting customers, answering questions and recommending specials to increase profits.
- Operating POS terminals to input orders, split bills and calculate totals.
- Performing opening and closing duties such as setting up the dining area, restocking supplies.
- Providing proactive and attentive service, addressing guest needs promptly and ensuring all feedback is acknowledged.
- Advising guests on drink selections and curating wine pairings for optimal enjoyment.
Server
Peli Peli Vintage Park
Willowbrook, TX
01.2016 - 03.2020
- Served a diverse range of cuisine, ensuring each dish was paired with the appropriate wine.
- Consistently provided exceptional service to create memorable dining experiences for guests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Trained new employees to perform duties.
Education
GED -
College Park
The Woodlands, TXSkills
- Wine service
- Hostess support
- Multitasking and organization
- Positive guest interactions
- Table setting knowledge
- Effective customer upselling
- Positive and professional
- Menu memorization
- Exceptional customer service
- Strong work ethic
- POS operation
- Wine pairings
Certification
- TABC Certified
- Texas Food Handlers
Affiliations
- USA Boxing Member since 2012
References
References available upon request.
Timeline
Server
Superica
02.2022 - Current
Server
Peli Peli Vintage Park
01.2016 - 03.2020
GED -
College Park
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