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Associate Principal Engineer

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Detail-oriented, aiming to leverage a proven track record of data entry, project management, customer retention, and customer relations skills with an objective of customer satisfaction while upholding company standards and values.

Dynamic professional with a strong background in guest relations and problem resolution. Proven ability to enhance guest satisfaction and streamline operations through critical thinking and attention to detail. Skilled in enhancing guest satisfaction and ensuring high standards in service, delivery. and operations efficiency.

I am an experienced professional with over 25 years in customer service roles, adept at fostering positive customer relationships and ensuring satisfaction. I'm known for my warm personality and exemplary ability to create a welcoming environment, resulting in high customer retention rates. I have a proven track record of resolving issues efficiently and maintaining a positive demeanor. I am seeking to leverage my extensive experience and interpersonal skills to contribute effectively to a customer-focused team.

Culturally competent with hands-on experience in business operations, pre-opening, guest relationship management, and information technology such as LightSpeed, Opera, and FOSSE. Organized with exceptional follow-through abilities and a comprehensive grounding in hotel management with over 6 years of experience. Providing advice on marketing, labor and sales, and social media issues. Provide technical and guest service training. Experience in building, mentoring, motivating, and leading team members. Assisted in developing policies that contributed to a productive and positive environment. A keen instinct for problem-solving resulting in the complete team and guest satisfaction. Detail-oriented and resourceful in completing projects. Ability to multi-task efficiently. Able to work well under pressure. Minimal supervision is required due to strong willpower. Confidence to achieve extraordinary levels of success.

Sarah Decker

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Night Audit

Night Audit/Manager

Guest Service Agent

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B.A - Theatre – Directing

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Night Audit

Night Audit/Manager

Guest Service Agent

B.A - Theatre – Directing

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