Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Sarah DeLaurentis

West Palm Beach,FL

Summary

Proven leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Shift Manager

Starbucks
12.2018 - 05.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Private Nanny

Multiple Families
Haddonfield, NJ
12.2010 - 07.2021
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.

Kitchen Expeditor & Server

The Pop Shop
01.2015 - 12.2018
  • Assisted in updating the ticket system as needed, ensuring accuracy and efficiency in order processing and communication.
  • Increased overall guest experience by addressing any concerns or complaints promptly and professionally.
  • Assisted in reducing food waste by closely monitoring portion sizes and ingredient usage.
  • Facilitated smooth meal service by prioritizing ticket orders based on table size and dish complexity.
  • Supported inventory management efforts, assisting in tracking supply levels and replenishing as needed.
  • Maintained composure and work quality while under stress.

Cashier

Gallos Bakery
Mount Laurel, NJ
03.2013 - 02.2015
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Pets Hotel Associate

Petsmart
11.2013 - 01.2015
  • Provided regular updates to pet owners on their pets'' well-being and activities via phone calls, emails, or text messages as requested.
  • Maintained a clean and safe environment for pets by conducting regular inspections and addressing potential hazards promptly.
  • Supported management in implementing new policies, procedures, or services as needed to improve overall Pets Hotel performance.
  • Enhanced customer satisfaction by providing attentive care and personalized service to each pet guest.
  • Managed detailed records of each pet''s medical history, dietary requirements, and individual preferences to provide tailored care plans.

Education

Associate Of Arts And Sciences - Liberal Arts And Sciences

Rowan College At Burlington County
Pemberton, NJ
05.2016

Skills

  • Inventory Management
  • Quality Assurance
  • Delegation capabilities
  • Adaptability
  • Team Collaboration and Leadership
  • Staff Supervision
  • Maximizing Profitability
  • Order Management
  • Digital and Physical Counts
  • Profit and Loss Control
  • Documentation Expertise

Volunteer Work

  • July 2010, 2011 & 2013-Jamaica Missions Trip (Praying Pelican): helped build school, ran a children Vacation Bible School, and tutored children 1st - 5th grade
  • July 2016: Bahamas Missions Trip (Praying Pelican): helped build a church, ran large portion of Vacation Bible School, helped with basic English and math tutoring
  • July 2017: Haiti Missions Triip (Praying Pelican): built foundation for school, ran arts and crafts for Vacation Bible School.
  • July 2018-2021: Jamaica Missions Trip (Coastal Missions) : helped with repairing youth center, building a regenerative farm, and putting up bamboo fencing. Created and implemented Vacation Bible School curriculum. Tutored basic math and English.

Timeline

Shift Manager

Starbucks
12.2018 - 05.2024

Kitchen Expeditor & Server

The Pop Shop
01.2015 - 12.2018

Pets Hotel Associate

Petsmart
11.2013 - 01.2015

Cashier

Gallos Bakery
03.2013 - 02.2015

Private Nanny

Multiple Families
12.2010 - 07.2021

Associate Of Arts And Sciences - Liberal Arts And Sciences

Rowan College At Burlington County

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Sarah DeLaurentis