Sarah Dent
Nicholasville,KY
Summary
Accomplished Water Cleanup Manager with a proven track record at Roto-Rooter, excelling in operations and project management. Demonstrated ability to enhance team performance and customer satisfaction through effective leadership and workforce management. Skilled in developing strong relationships, achieving targets, and driving organizational success, with a keen focus on results.
Overview
9
9
years of professional experience
Work History
Water Cleanup Manager
Roto-Rooter
10.2023 - 08.2024
- Generated homeowner insurance claims as well as handled all insurance communications.
- Maintained accounts receivable with insurance companies
- Interviewed and hired all new personnel.
- Maintained certifications such as IICRC WRT and ASD so that all work performed under my supervision was within the standards.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing jobs and maintaining customer communication.
Water Cleanup Sales Manager
Roto-Rooter
04.2017 - 10.2023
- Collaborated with plumbers to identify and address customer needs.
- Answered customer questions about servies.
- Assisted with customers to set up homeowners insurance claims. Also provided information on how insurance works and the process in which a claim goes.
- Worked to build relationships with customers and built potential for additional sales.
- Managed jobs and directed teams to achieve maximum potential on job.
- Identified resources required to meet project goals and objectives.
- Maintained customer communication from start of job to completion.
- Monitored project performance to identify areas of improvement and make adjustments.
Customer Service Representative
Roto-Rooter
07.2015 - 04.2017
- Responded to customer requests for services and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Art Education
University of Kentucky
Lexington, KY12.2014
Skills
- Performance Management
- Workforce Management
- Operations Management
- Project Management
- Staff Development
Timeline
Water Cleanup Manager
Roto-Rooter
10.2023 - 08.2024
Water Cleanup Sales Manager
Roto-Rooter
04.2017 - 10.2023
Customer Service Representative
Roto-Rooter
07.2015 - 04.2017
Bachelor of Arts - Art Education
University of Kentucky
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