Sarah De Ochoa
Sugar Land,TX
Summary
Proven to enhance customer satisfaction and team efficiency, I leveraged multitasking proficiency and exceptional customer service expertise. Skilled in adapting to change and solving problems, I significantly contributed to improving client relationships and operational productivity without compromising quality or detail.
Overview
3
3
years of professional experience
Work History
Host
Chris Eisman
Sugar Land
03.2024 - Current
- Expanded clientele base by utilizing social media platforms and targeted marketing strategies.
- Stayed current on industry trends, updating product knowledge regularly to better serve clients'' needs.
- Trained new team members on product offerings and presentation techniques for successful group events.
- Enhanced client relationships through consistent follow-up and attentive communication, resulting in repeat business.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Food Runner
Jade West
Sugar Land, TX
04.2023 - 09.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Cashier
Gerardo Beiza
Sugar Land, TX
09.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Sam Houston Highschool
Houston, TX04.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Customer service expertise
- Greeting guests
- Phone Etiquette
- Payment Processing
- Team Player
- Attention to Detail
- Problem-Solving
Timeline
Host
Chris Eisman
03.2024 - Current
Food Runner
Jade West
04.2023 - 09.2023
Cashier
Gerardo Beiza
09.2021 - 03.2023
High School Diploma -
Sam Houston Highschool