Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Derango

Windsor,Colorado

Summary

Professional with extensive experience in fostering strong customer relationships through effective communication and follow-up. Demonstrates a commitment to team collaboration and achieving measurable results. Proficient in managing customer interactions, scheduling, and maintaining detailed documentation. Recognized for integrity, attention to detail, and providing empathetic client support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator, Front Office Lead

Water Valley Dental
06.2020 - Current
  • Facilitated successful launch of private dental practice through strategic planning and support.
  • Developed administrative operating systems for front desk operations, improving efficiency.
  • Managed credentialing processes and negotiated contracts with insurance providers.
  • Achieved collection rates between 97-100% by leading accounts receivable operations.
  • Oversaw patient accounts, ensuring accurate processing of payments and insurance claims.
  • Cultivated positive work culture for new team member onboarding while ensuring HIPAA and OSHA compliance.

Patient Care Coordinator

Blue Sky Oral Surgery, Dr. David Thurgood
07.2019 - 06.2020
  • Delivered first-class customer service to patients in fast-paced oral surgery practice.
  • Managed phone, text, and email communications with professionalism and clarity.
  • Verified accuracy of detailed medical histories for all patients.
  • Collaborated with dental professionals for referrals, imaging, and communication with referring doctors.
  • Maintained accurate records through diligent note-taking and data entry.

Patient Care Coordinator

Windsor Family Dentistry (owned by Peak Dental Services)
12.2017 - 07.2019
  • Delivered exceptional customer service, ensuring an excellent patient experience.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Education

Bachelor of Arts - General Studies

Fort Hays State University
Hays, KS

Skills

  • Customer service
  • Insurance verification
  • Patient scheduling
  • Credentialing management
  • Customer relationship management
  • Conflict resolution
  • Regulatory compliance
  • Onboarding training
  • Data entry
  • Medical record requests
  • Patient records management
  • Patient confidentiality

Certification

  • Practice Growth Institute, Atlanta, GA Financial Coordinator Results Creator Workshop 2024
  • Practice Growth Institute, 5 Star Phone Certification 2023 - present
  • OSHA / HIPAA Compliance Certified 2024
  • BLS 2024
  • Colorado State Insurance Agent License (Health and Life) 2016, 2017

Timeline

Patient Care Coordinator, Front Office Lead

Water Valley Dental
06.2020 - Current

Patient Care Coordinator

Blue Sky Oral Surgery, Dr. David Thurgood
07.2019 - 06.2020

Patient Care Coordinator

Windsor Family Dentistry (owned by Peak Dental Services)
12.2017 - 07.2019

Bachelor of Arts - General Studies

Fort Hays State University

Similar Profiles

CREATE PROFILE