Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Dively

Sarah Dively

Glen Burnie,MD

Summary

Dynamic and results-oriented professional with extensive experience as a Barista Trainer at Starbucks and Retail Sales Associate at Flynn O'Hara. Excelled in communication, achieving sales targets through exceptional customer service, and specialty beverage knowledge. Proven ability in complaint handling and fostering team collaboration. Demonstrated ability to enhance customer satisfaction and loyalty, with a knack for upselling and maintaining high cleanliness standards.

Overview

2
2
years of professional experience

Work History

Barista Trainer

Starbucks
10.2023 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Maintained regular and consistent attendance and punctuality.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.

Retail Sales Associate

Flynn O'Hara
06.2022 - 08.2023
  • Greeted customers and helped with product questions, selections, size recommendations, and purchases.
  • Helped customers find their specific needs, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma - General Studies

Glen Burnie High School
Glen Burnie, MD
05.2024

Graduate Certificate - Cosmetology

Center For Applied Technology North
Severn, MD
05.2024

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Complaint Handling
  • Sales proficiency
  • Health codes compliance
  • Specialty beverages knowledge
  • Team Player
  • Friendly and outgoing
  • Excellent memory
  • Active listener
  • Adaptive and creative
  • Exceptional customer service
  • Up-selling
  • Professional Demeanor
  • Menu Memorization
  • Conflict Mediation
  • Solid problem solver
  • Speedy and efficient
  • Attention to Detail
  • Public Speaking
  • Safe Food Handling
  • Beverage preparation techniques

Accomplishments

Awarded two MUG awards and Parter of the Quarter at Starbucks. MUG stands for Moves of Uncommon Greatness.

Assigned to manage stores employees and ensure customer satisfaction at Flynn O’hara due to outstanding work ethic and professionalism.

Timeline

Barista Trainer

Starbucks
10.2023 - Current

Retail Sales Associate

Flynn O'Hara
06.2022 - 08.2023

High School Diploma - General Studies

Glen Burnie High School

Graduate Certificate - Cosmetology

Center For Applied Technology North

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Sarah Dively