Sarah Dodge
Cut Off,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Working Solutions
(Remote)
09.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Service Desk Clerk
Galliano Inn
Galliano, LA
08.2015 - 02.2021
- Participated in training sessions for new employees on how best use the Service Desk system tools.
- Analyzed existing processes for potential improvements in efficiency or effectiveness.
- Performed regular maintenance checks on systems to ensure optimal performance levels were maintained.
- Assisted customers in navigating the company's website to find relevant information.
- Developed procedures for streamlining processes within the Service Desk department.
Seasonal Tech Support (Remote)
Intuit
2022,2023, And 2024
- Resolved escalated customer service issues in a timely manner.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Provided technical assistance to customers through phone, email and chat support.
- Diagnosed system errors and implemented solutions to resolve them.
- Documented all activities related to technical support including processes, updates, changes made.
Education
Career And Technical Certificate - Real Estate Sales And Management
Delgado Community College
New Orleans, LA05-2023
Some College (No Degree) - Human Resources Management
Delgado Community College
New Orleans, LASkills
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Information Security
- Call Management
- CRM Systems
- Spreadsheets
- Technical Support
- Quality Assurance Controls
- Quality Control
- Order Fulfillment
- Positive and professional
- Customer Service
- Credit card payment processing
- Sales expertise
- Telemarketing
- Report Generation
Timeline
Customer Service Representative
Working Solutions
09.2022 - Current
Service Desk Clerk
Galliano Inn
08.2015 - 02.2021
Seasonal Tech Support (Remote)
Intuit
Career And Technical Certificate - Real Estate Sales And Management
Delgado Community College
Some College (No Degree) - Human Resources Management
Delgado Community College
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