Sarah Dolan
Leadwood,MO
Summary
Experienced receptionist and administrative support professional with strong organization, time management, and multi-line phone skills. Known for courteous patient service, accurate scheduling, and HIPAA-compliant information handling.
Overview
13
13
years of professional experience
Work History
Receptionist
Great Mines Health Center
08.2025 - Current
- Greeted patients and managed front desk check-in with professional, courteous service.
- Scheduled appointments, verified availability, and maintained accurate calendar updates.
- Answered multi-line phone calls and routed messages to appropriate medical staff.
- Collected patient demographics and insurance details for accurate intake records.
- Confirmed appointments and communicated scheduling changes to patients promptly.
- Supported clinic workflow by coordinating patient flow and resolving front desk issues.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
Assistant Manager
Save A Lot Grocery Store
07.2024 - 08.2025
- Supervised daily store operations to maintain smooth customer service and inventory flow.
- Trained associates on register procedures, stocking standards, and store policies.
- Resolved customer concerns promptly to support service quality and repeat business.
- Inspected store presentation and corrected merchandising issues for consistent standards.
- Enforced cash handling and safety procedures to reduce errors and maintain compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Sherwin-Williams
06.2013 - 10.2016
- Assisted customers with product selection, color matching, and application guidance.
- Processed sales transactions accurately while resolving pricing and order questions.
- Mixed and tinted paint formulations according to store specifications.
- Maintained organized shelves, displays, and merchandising standards.
- Monitored inventory levels and replenished stock to support product availability.
- Supported store cleanliness, safety, and readiness for daily customer traffic.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts -
Mineral Area College
Park Hills, MO05-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- File management
- Administrative support
- Multi-line telephone operation
- Clerical support
- Documentation and reporting
- Service-oriented mindset
- Tech-Savvy
- Information protection
Timeline
Receptionist
Great Mines Health Center
08.2025 - Current
Assistant Manager
Save A Lot Grocery Store
07.2024 - 08.2025
Sales Associate
Sherwin-Williams
06.2013 - 10.2016
Associate of Arts -
Mineral Area College