Sarah Dooley
Ridgefield,WA
Summary
Dynamic professional with 15 years of experience in consumer lending and 30 years in customer service. Proven track record in problem-solving and critical thinking, leading to enhanced operational efficiency. Strong communication skills contribute to elevated customer satisfaction in fast-paced financial environments
Overview
15
15
years of professional experience
Work History
Consumer Underwriter Manager
Rivermark Community Credit Union
Oregon City, Oregon
08.2018 - Current
- Enhances, manages, and preserves optimal workflow for direct reports.
- Served as strategic partner during Advantis/Rivermark merger, now valued at $3.3 billion, establishing status as 3rd largest credit union in Oregon.
- Leverages Origence ArcOs platform for risk assessment and portfolio expansion within credit union lending.
- Developed strategies for improving customer service levels while minimizing risks associated with consumer lending activities.
- Created effective policy, guidelines, and procedures to improve consumer underwriting for the new Advantis/Rivermark Community Credit Union.
- Manages staff selection, directs training and coaching initiatives, and reviews performance.
- Analyzes underwriters loan decisions to ensure compliance with quality control protocols and reinforce credit union lending culture.
Consumer Loan Underwriter
Rivermark Community Credit Union
Oregon City, Oregon
05.2014 - 08.2018
- Evaluated direct and indirect consumer loan applications for creditworthiness and compliance with policies.
- Collaborated directly with finance representatives at dealerships utilizing CUDL to ensure effective communication and timely decisions.
- Supported branch and lending department staff in addressing underwriting inquiries, conducting loan research, and resolving funding errors.
- Delivered comprehensive on-the-job training for new team members.
- Oversaw periodic review of lending policies and procedures to guarantee accuracy.
- Facilitated credit union projects and provided constructive feedback for development and implementation as instructed by lending management.
Business Development Officer
Smartway Advisors - Unitus Community Credit Union
Portland, Oregon
10.2012 - 12.2013
- Cultivated partnerships and showcased marketing material to external Dealer Finance Managers, Bankruptcy Attorneys, and Credit Union Partners.
- Led and facilitated training meetings with Unitus Credit Union staff to guarantee proficiency in all Smartway procedures and loan products.
- Oversaw comprehensive finance processes, ensuring efficient loan matching with member credit files.
- Evaluated credit files to align borrowers with suitable loan options.
- Structured deals and processed contracts alongside DMV paperwork for seamless transactions.
Special Finance Agent
Larry H Miller Honda & Hillsboro
Hillsboro, Oregon
04.2011 - 10.2012
- Formulated auto loan structures for subprime financial institutions utilizing CUDL and Dealertrack software.
- Led customers through comprehensive finance process, ensuring completion of all dealer and DMV paperwork, while surpassing sales goals and enhancing revenue.
- Achieved "Top Seller" recognition for surpassing sales goals consistently. Maximized revenue opportunities through effective upselling of warranties and accessories.
Education
Massage Therapy Program -
East West College of The Healing Arts
Portland, OR03-2007
Airline And Travel Specialist Program -
International Air & Hospitality Academy
Vancouver, WA12-1999
Skills
- Task prioritization and organization
- Deadline achievement
- Verbal and written communication
- Software proficiency: Origence ArcOS, XP2, Govision, Genesys Cloud, Microsoft Office
- Specialized problem solving in consumer lending
- Critical thinking
- Team leadership
- Project management
Affiliations
Committee Member, Employee Engagement Committee - Rivermark CCU 2023-2025
References
References available upon request.
Timeline
Consumer Underwriter Manager
Rivermark Community Credit Union
08.2018 - Current
Consumer Loan Underwriter
Rivermark Community Credit Union
05.2014 - 08.2018
Business Development Officer
Smartway Advisors - Unitus Community Credit Union
10.2012 - 12.2013
Special Finance Agent
Larry H Miller Honda & Hillsboro
04.2011 - 10.2012
Massage Therapy Program -
East West College of The Healing Arts
Airline And Travel Specialist Program -
International Air & Hospitality Academy