Sarah Duffy-O'Regan
Westborough,MA
Summary
Adept at crisis intervention and mental health awareness, I significantly enhanced client satisfaction at Pampered Pooches through exceptional service and safety measures. My expertise includes empathy display and active listening, ensuring impactful support across diverse roles, from Crisis Counselor Volunteer to After School Teacher.
Overview
8
8
years of professional experience
Work History
Crisis Counselor Volunteer
Crisis Text Line
09.2024 - Current
- Demonstrated strong adaptability in managing conversations with users presenting various emotional states, ensuring consistent support regardless of the complexity or intensity of the situation.
- Strengthened the online support network by connecting users with relevant resources tailored to their unique situations.
- Assisted users in identifying personal goals and provided guidance on steps to achieve them.
- Completed extensive training in active listening techniques, mental health awareness, and crisis intervention strategies.
- Handled sensitive topics professionally while maintaining a safe space for open dialogue with users.
- Supported individuals in crisis by offering compassionate guidance and resources for assistance.
Dog Daycare Supervisor
Pampered Pooches
09.2020 - Current
- Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely.
- Developed strong relationships with clients, fostering trust in the care provided for their pets.
- Managed daily operations efficiently, including scheduling, payment management and recordkeeping.
- Followed pet care instructions for dietary needs and medication regimens.
- Streamlined check-in and check-out processes to minimize wait times for busy pet owners.
- Maintained a clean and organized facility for optimal pet health and wellbeing.
After School Teacher
TLC
08.2016 - 06.2017
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Encouraged artistic expression among students by incorporating arts and crafts into curriculum.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH05-2025
Skills
- Empathy display
- Substance abuse
- Mental health awareness
- Suicide prevention
- Emotional support
- Online chat etiquette
- Self-care practices
Exercise and Nutrition
Exercise and nutrition can be incredibly fulfilling hobbies with significant benefits beyond just physical health, which is why I pursued certifications as a personal trainer and nutrition coach. Regular physical activity releases endorphins, which can improve mood and reduce stress and anxiety. Nutrition also plays a key role in brain health; certain nutrients are linked to better cognitive function and emotional balance. Both exercise and nutrition provide clear metrics for goal setting, whether it’s lifting a certain weight, running a specific distance, or reaching a dietary milestone. This can be incredibly motivating and satisfying.
Skills
- Patience and Empathy
Timeline
Crisis Counselor Volunteer
Crisis Text Line
09.2024 - Current
Dog Daycare Supervisor
Pampered Pooches
09.2020 - Current
After School Teacher
TLC
08.2016 - 06.2017
Bachelor of Arts - Psychology
Southern New Hampshire University