Sarah Dyer
Newnan,GA
Summary
Dynamic Operations Manager with a proven track record at WHJ Waterproofing, excelling in team leadership and inventory management. Empowered staff to enhance accountability, resulting in improved performance outcomes. Expert in client relations and budget management, consistently delivering projects on-time while championing safety protocols to significantly reduce workplace accidents.
Overview
11
11
years of professional experience
Work History
Operations Manager
WHJ Waterproofing
05.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Server
Longhorn Steakhouse
12.2013 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor Of Business Administration - Business Administration
University of West Georgia
Carrollton, GA12.2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Inventory management
- Staff management
- Customer relationship management
- Client relations
- Expense reports
- Payroll
Timeline
Operations Manager
WHJ Waterproofing
05.2016 - Current
Server
Longhorn Steakhouse
12.2013 - 10.2024
Bachelor Of Business Administration - Business Administration
University of West Georgia
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