Streamlined pre-registration process, reducing patient wait times and improving overall satisfaction.
Handled phone calls, coordinated with doctors' offices, and scheduled patients, ensuring seamless communication.
Registered new patients, verified insurance, and submitted authorizations, improving patient onboarding efficiency.
Maintained Excel spreadsheets to track new appointments, care plans, and authorizations, enhancing data accuracy.
Updated therapists with schedule changes throughout the day, ensuring optimal resource allocation.
PT Aide
PT Solutions Physical Therapy
01.2019 - 10.2020
Assisted patients with exercises, ensuring comfort and addressing needs, enhancing patient satisfaction.
Maintained cleanliness of equipment, supporting a safe and hygienic environment.
Collaborated with multiple therapists, streamlining patient care and improving workflow efficiency.
E-Commerce Personal Shopper
Kroger
04.2018 - 07.2019
Selected groceries within time frame, assisted customers, and loaded orders efficiently.
Achieved high customer satisfaction with accurate, timely service.
Maintained product integrity by careful bagging and proper handling of perishable items.
Ensured sanitary shopping practices and used safety kits to protect customers.
Collaborated with team to solve problems and enhance customer service.
Crew member
Bartow County Parks and Recreation
Market Place
01.2017 - 01.2018
Locking and unlocking buildings, keep up with score books, controlling time clocks, keeping up with the amount of plays each player has, and first aide.