Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah Elliott

Missoula,MT

Summary

Experienced healthcare leader with a proven track record in team leadership and operational management across all hospital therapy service lines. Skilled in optimizing workflows, improving team efficiency, and fostering collaborative relationships with community partners and executive leadership. Known for promoting a culture of communication, support, and shared purpose to drive organizational goals. Adept at guiding teams through significant transitions while maintaining high staff engagement and performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Supervisor, Outpatient Therapies

Community Medical Center
04.2021 - Current
  • Focused dept goals on communication, growth, collaboration, and culture.
  • Held leadership roles at CMC for 21 years, including 4 years as co-supervisor / therapy director.
  • Directed business operations: staff management, finances, productivity, outreach, and reporting.
  • Led annual performance reviews and staff development initiatives for two decades.
  • Fostered a culture of trust, empowerment, and accountability through clear communication and barrier removal.
  • Improved customer satisfaction through proactive communication and timely resolution of billing and service concerns.
  • Functioned as scheduler, receptionist, and insurance specialist, including 5 months solo for 12 therapists.
  • Led multiple PI projects (PI, GEMBA, EPSR, PSCQ).
  • Promoted employee engagement through CoSE survey initiatives and department development committees.
  • Enhanced internal communication through daily briefs, Friday memos, staff committees, and digital platforms.
  • Developed and implemented orientation programs and annual competency assessments for OT, SLP, PT/PTA, Techs, and Schedulers.
  • Maintained a small clinical caseload while mentoring SLPs to support professional growth and quality care.

Clinical SLP

Community Medical Center
07.2020 - 04.2021
  • Staff SLP in adult acute care and outpatient clinic. Extra duties including scheduling, orienting staff, mentoring SLPs

SLP Coach

Community Medical Center
01.2003 - 07.2020
  • Administrative duties across multiple disciplines as coach/coordinator of Speech-Language Pathology Department. Clinical SLP in acute, rehab, OP, OP peds, Bridges residential brain injury program. SLP student coordinator & clinical instructor

Clinical SLP

Community Medical Center
08.2001 - 01.2003
  • Provided SLP services Wednesday through Sunday; sole SLP on weekends. Served patients in acute care, IP rehab center, OP clinic, & Community Bridges residential and OP BI programs

Education

MS - Speech-Language Pathology

Idaho State University
Pocatello, ID
05.2001

BS - Speech-Language Pathology and Audiology

Idaho State University
Pocatello, ID
05.1999

Skills

  • Training and mentoring
  • Verbal and written communication
  • Team leadership
  • Complex problem-solving
  • Leader rounding
  • Cerner, UKG, Oracle, Sharepoint
  • CPT & ICD-10 therapy coding
  • Insurance management for therapy
  • Comprehensive SLP skills
  • Medicare & Medicaid requirements

Accomplishments

  • Increased therapy charges by 52.5%, productivity by 16%, and staff by 35% (2020–2023).
  • Achieved "Exceeds Expectations" 22 yrs on annual performance reviews.
  • Initiated or enhanced five specialty therapy programs during tenure.
  • Spearheaded hospital-wide swallow screening protocols since 2008.
  • Improved departmental communication through daily briefs, Friday memos, staff committees, and digital platforms.
  • Played a key role in the hospital's SharePoint system conversion.
  • Active contributor to Hospital Acquired Pneumonia Prevention Committee.
  • Helped achieve CMC’s Stroke Certification through interdisciplinary collaboration.
  • Instrumental in Inpatient Rehab Facility (IRF) management, supporting CARF accreditation for Brain Injury (BI), Stroke (CVA), Spinal Cord Injury (SCI), and Pediatric Specialty Programs.
  • Served as credentialing lead for RN and therapy staff in Functional Independence Measure (FIM) assessments.
  • Developed and implemented Cerner EMR system build; served on CMC's implementation team for approximately one year.
  • Implemented telehealth capabilities for therapy staff, expanding access and continuity of care.
  • Co-founder ALS support group; 11 yr volunteer for Annual Walk to Defeat ALS; planned ALS Learning Days for patients & caregivers 3yrs.
  • Presented "Updates in Dysphagia" at 15th Annual Northern Rockies Rehab Symposium: A Systematic Approach to Neuro Rehab of CVA & TBI.
  • Designed and led numerous dysphagia and communication trainings for therapy and nursing teams, including monthly new hire orientations.
  • Developed deep interdisciplinary knowledge across acute, inpatient rehab, outpatient, pediatric, and residential brain injury service lines.
  • Recipient of the Eva Stoutenberg CMC Scholarship for CE.
  • Honored as CMC’s first recipient of the Service Excellence Award, nominated by SLP team.

Certification

  • Completed “Daring to Lead” by Brené Brown.
  • Certificate of Clinical Competence (CCC-SLP) – American Speech-Language-Hearing Association (ASHA)
  • Brain Injury Specialist Certification, 2005–2019
  • LSVT LOUD Certification – Specialized treatment for Parkinson’s voice
  • MBSImP Certification – Standardized assessment for swallow studies
  • FEES Training – Completed coursework and hands-on endoscopic swallow evaluations
  • ASHA Member – Active participation in Special Interest Groups:
    Administration & Supervision (SIG 11)
    Swallowing & Swallowing Disorders (SIG 13)
  • Montana Speech-Language-Hearing Association (MSHA) – Member

Timeline

Supervisor, Outpatient Therapies

Community Medical Center
04.2021 - Current

Clinical SLP

Community Medical Center
07.2020 - 04.2021

SLP Coach

Community Medical Center
01.2003 - 07.2020

Clinical SLP

Community Medical Center
08.2001 - 01.2003

MS - Speech-Language Pathology

Idaho State University

BS - Speech-Language Pathology and Audiology

Idaho State University
Sarah Elliott