Sarah Ely
Hamburg
Summary
Dynamic professional with a proven track record at Fisher Bus Service, excelling in customer relations and efficient data management. Adept at training and conflict resolution, I foster teamwork and enhance program success through innovative lesson planning. Committed to delivering exceptional service while ensuring compliance with regulations and maintaining strong organizational standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher, Driver, Training Manager
Fisher Bus Service
08.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 98 fleet vehicles.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Preschool Teacher's Assistant
Watermark Preschool
09.2019 - 10.2023
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
Server
Butera's Restaurant
04.2017 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Hamburg High School
Hamburg, NY06-2002
Skills
- Customer relations
- Efficient data management
- Decision-making
- Comprehensive listening ability
- Skilled in utilizing dispatch software tools
- Strong organizational skills
- Lesson planning
- Classroom management
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Dispatcher, Driver, Training Manager
Fisher Bus Service
08.2023 - Current
Preschool Teacher's Assistant
Watermark Preschool
09.2019 - 10.2023
Server
Butera's Restaurant
04.2017 - 09.2021
High School Diploma -
Hamburg High School
Similar Profiles
Tamyra McDonaldTamyra McDonald
School Bus Aide at Palmer Bus ServiceSchool Bus Aide at Palmer Bus Service
Ashley GeldertAshley Geldert
CDL Class B Driver at Palmer Bus ServiceCDL Class B Driver at Palmer Bus Service
SERCAN BENLIKULAKSERCAN BENLIKULAK
Heavy Diesel Mechanic at MAN TRUCK & BUS Service & VerkaufHeavy Diesel Mechanic at MAN TRUCK & BUS Service & Verkauf
Abigail ReifingerAbigail Reifinger
Personal Care Assistant at Reading Hospital Rehabilitation At WyomissingPersonal Care Assistant at Reading Hospital Rehabilitation At Wyomissing
Julien BrengelJulien Brengel
Marketing Manager at Be Quiet! at Listan GmbHMarketing Manager at Be Quiet! at Listan GmbH