Sarah E. Wood
Staunton,VA
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Willis Family Dental
Crozet, VA
07.2024 - Current
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Computed balances, totals or commissions to support accounting team.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Assisted with scheduling appointments, tests, and procedures.
- Managed calendars including scheduling appointments and events.
- Assisted with scheduling appointments for patients.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Processed referrals from other healthcare providers when necessary.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Long Term Substitute
Augusta County Public Schools
Fishersville, VA
02.2024 - 05.2024
- Answered student questions about course concepts.
- Utilized positive reinforcement to motivate students.
- Encouraged student participation and active learning in the classroom.
- Implemented classroom rules to maintain order and discipline.
- Attended faculty meetings as requested by administration or staff members.
- Assisted with developing creative lesson plans that engaged all types of learners.
- Fostered a positive learning environment that promoted mutual respect.
- Supported individual students who needed additional assistance on assignments or concepts taught in class.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Administrative Assistant, Tier II
Augusta Health
08.2022 - 01.2024
- Company Overview: Outpatient Therapy Services (AHC)
- Assisted with interviewing potential new staff
- Designated trainer of new clerical staff members
- Worked with numerous therapists to schedule 800+ current patients
- Train staff on new systems
- Handle cash and other payment transactions
- Answer high volume of calls
- Responsible for breaking down discharged patient charts
- Easily adaptable to new situations
- Data collection for numerous spreadsheets
- Easily adaptable to new situations
- Outpatient Therapy Services (AHC)
Administrative Assistant
Augusta Health
Waynesboro, USA
10.2020 - 08.2022
- Company Overview: Waynesboro Primary Care (AMG)
- Assisted clinical staff with scheduling and patient issues
- Handled high call volumes with multi-line phones
- Handle cash and tiger payment transactions
- Shifted to different clinics to assist with Covid care
- Solved patient issues and questions
- Waynesboro Primary Care (AMG)
Customer Service Representative
State Farm Insurance
Staunton, USA
05.2017 - 10.2020
- Write insurance policies for automobiles for businesses and individuals
- Write life and health insurance policies
- Write homeowner's and business insurance
- Train staff on new systems
- Handle cash and other payment transactions
- Answer high volume of calls
- Assist customers during the insurance claims process
Education
Bachelor's Degree - Technical Management with concentration in Health Services Management
DeVry University
01.2014
Associates Degree - Applied Arts & Sciences
Blue Ridge Community College
01.2012
Advance Diploma -
Stuarts Draft High School
01.2007
Skills
- Microsoft Office
- Windows XP
- Windows 10
- EMR/EHR experience
- Customer engagement and support
- Administrative duties
- Information management
- Patient scheduling
- Data entry
- Deadline oriented
- Referral coordination
- Intake documentation
- Confidentiality requirements
Timeline
Scheduling Coordinator
Willis Family Dental
07.2024 - Current
Long Term Substitute
Augusta County Public Schools
02.2024 - 05.2024
Administrative Assistant, Tier II
Augusta Health
08.2022 - 01.2024
Administrative Assistant
Augusta Health
10.2020 - 08.2022
Customer Service Representative
State Farm Insurance
05.2017 - 10.2020
Bachelor's Degree - Technical Management with concentration in Health Services Management
DeVry University
Associates Degree - Applied Arts & Sciences
Blue Ridge Community College
Advance Diploma -
Stuarts Draft High School
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