Sarah McCann
Alpharetta,Georgia
Summary
Dynamic Office Manager with a proven track record at Dunwoody Village Clinic, enhancing patient satisfaction and increasing service by 30%. Skilled in EMR systems and team leadership, I excel in process improvement and relationship building, driving operational efficiency and fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Office Manager
Dunwoody Village Clinic and Dunwoody Village Aesthetics
Dunwoody, Georgia
01.2023 - Current
- I was hired to work alongside an M.D., manage three providers, and five office staff in a transitioning internal medicine medical office.
- Duties that I handled included, but were not limited to, patient satisfaction, billing and patient account reconciliation, prior authorization for both medical and pharmaceuticals, insurance verification, and scheduling.
- Worked with the EMR system to personalize the function to accommodate the office's needs and efficiency.
- The movement started to make the office completely paperless, increasing productivity, and thus growing profitability.
- In a year, we increased office service by 30% simply by modifying the schedule to accommodate more patients.
- Helped transition the office to LabCorp, which increased productivity by offering a more widely used service.
- Managed and monitored all certifications, compliances, and accreditations for physicians, nurses, and support staff.
- Involved in hiring, managing, and developing front office staff.
- Handled all federal and state paperwork for employment.
Office Manager/Practice Manager
Body-N-Balance Physical Therapy Studio
Johns Creek, Georgia
01.2017 - 06.2023
- Managed 5 physical therapists and a staff of 7.
- Successfully helped convert the studio from a Pay-for-Fee Facility to a credentialed practice accepting all out-of-network insurances, including Medicare.
- Reviewed and implemented a system for physical therapist documentation for insurance: OptimisPT (EMR).
- I was involved in updating and reinventing the new website while contributing new content.
- Established protocol for the WittySem System.
- Light system that helps with cognitive conditioning and memory recovery.
- Can help establish baselines for athletes to monitor head injuries and recovery.
- Started a sales practice to generate new patient business by establishing relationships with internists and orthopedic physicians.
- Used a two-tier letter system for brand recognition.
- Offered Lunch and Learns for educational information and staff training.
- I worked 45 hours weekly while attending Georgia State University/Perimeter College, majoring in Nursing.
- GPA: 3.74, Member of Honors College (37 hours completed).
- Inducted into the National Phi Theta Kappa Honor Society for College Students.
Office Manager/Patient Coordinator
The Maloney Center for Facial Plastic Surgery
Atlanta, Georgia
01.2015 - 01.2017
- Managed a staff of four.
- Counseled patients from the initial phone call to post-surgical appointments.
- Explained all aspects of surgical procedures, financial obligations, and pre-op and post-op expectations.
- Cultivated a working relationship with Perimeter Surgery Center by scheduling surgery, completing all pre- and post-op paperwork, and completing all financial responsibilities.
- Surged social media presence with a new, more patient-friendly website, Facebook, and Instagram.
- Created a bi-monthly newsletter for a patient base to keep them informed of monthly happenings, the Maloney Minute, and medical advancements.
- Hosted successful Lunch and Learn events to educate patients on the latest technologies and services that would benefit them in their quest.
- Developed and hosted biannual charity events that focused on benefiting the community.
- I used my professional and personal connections to develop additional revenue streams.
- Participate in and lead an FDA clinical study for the safety and efficacy of the DermaPen for both skin tightening and scar revision.
- One of two facilities in the country, the other being Roosevelt Hospital in New York, to participate in the Federal Study for efficacy.
- Created treatment and procedure paperwork used in the study for both locations.
- Conducted a 6-month study that met monthly for both treatment and result tracking.
Director of Operations
VIS A VIS the Salon/ Derma-Lux Med Spa
Atlanta, Georgia
01.2012 - 01.2015
- Managed a staff of 32 employees at Vis-A-Vis Salon and 4 at Derma-Lux Med Spa.
- Fiscally responsible for the overall growth of the salon and staff.
- Directly responsible for daily sales reconciliation, staff scheduling, hiring and training of new employees, bi-weekly payroll, insurance facilitation, 401(k) administration, meeting with vendors and suppliers, physical maintenance of the building, inventory and ordering of all supplies, paying all monthly and revolving accounts, and reconciliation.
- Initiated a Split Day Schedule to increase service opportunities within the salon.
- Results yielded an additional 300 hours monthly of opportunity, along with staff working less, making more, and having a better quality of life.
- Created a Front Desk Incentive Program to make the staff a more rounded entity of the salon.
- Made the monthly goals revolve around both increases and decreases in retail, pre-booking, add-ons, and booking errors.
- Having started the program in October 2014, we saw an overall growth in all areas of 19%.
- In the first quarter of 2015, there was an increase in retail sales of $30,000 over 2014.
- Developed Associate Training Program.
- This 12-month calendar program grooms present assistants to become contributing stylists and colorists through hands-on education and classroom tasks.
- We integrated the present Senior Staff as educators to not only train the new associates, but also enhance and stimulate their creative abilities.
- Responsible for Continuing Education for the Staff.
- Planned a yearly education calendar with leading industry educators to keep the staff abreast of current and latest cutting and coloring trends.
- Posted overall growth since accepting the position in August 2012.
- YTD service is up 11.75%, and retail is up 18.47% versus 2014 numbers.
- Increase service volume from $2.14 million in 2012 to $2.45 million in 2015.
- Reduced labor cost (front desk and associates) from 19% in 2012 to 15% in 2013.
Guest Service Coordinator/Manager
Chastain Wellness Studio
Atlanta, Georgia
01.2009 - 01.2012
- Company Overview: Medical Spa.
- Responsible for running a multi-million-dollar med spa office.
- Initiated all startup paperwork, which included, but was not limited to, the Employee Handbook, training manuals, and protocols for the hCG diet, Carbossi, and Mesotherapy, as well as the creation of all treatment forms for specialized services.
- Set up new accounts and developed all relationships with vendors, representatives, and independent contractors.
- Duties include, but are not limited to, financial responsibility, sales of both services and retail, HIPAA compliance, monthly P&L statements, insurance claims, employee and guest scheduling, and a monthly marketing plan.
- Involved in training on Zerona, SmoothShapes, CDT Carbossi, Exilis, Mesotherapy, and all Allergan products.
- I participated in both the IEC Convention Business Management Program and the ESI Mesotherapy and Carbossi training in Ft. Lauderdale.
- Increased services performed by 500% in a 12-month period upon the FDA approval of the Fat Lipolysis laser machine, Zerona.
- Had a conversion rate of clients of 73% over a 10-month period.
Wine Sales Consultant
Southern Wine & Spirits
Pittsburgh, Pennsylvania
01.2005 - 01.2009
- Developed and cultivated sustaining relationships with clients and vendors in a 150-account territory.
- 2009 Growth YTD (July).
- Month of May SOL increase of 67%.
- In June, SLO increased by 79%, with listed growth at 32%.
- YTD growth is up 124 cases for the year.
- Which would have put me on track for an overall growth of 15%.
- Created a 2-week cyclical wine list for an account that offered different varietals and caused a supply-and-demand effect, while increasing the overall wine sales by 13% in 12 weeks.
- The representation of a single portfolio has YTD growth as of June, with an increase of 265.66%.
- Worked directly with winemakers and owners, and coordinated dinners with the following: Marc Mondavi - Charles Krug; Rick Sayre - Rodney Strong; Dan Cohn - BR Cohn; Violet Grgich - Grgich Hill.
Education
Nursing
Georgia State University/Perimeter College
06.2023
BS - Business Administration
Indiana University of Pennsylvania
Indiana, PennsylvaniaSkills
- Windows XP
- Lytec Medical Scheduling
- Mindbody
- Kareo
- EMR experience in OptimistPT and Glenwood/Glace
- Employee Management
- Team Leader
- Business Development
- Consultative & Solutions
- Networking & Relationship Building
- Team management
- Process improvement
- Billing reconciliation
- Staff training
- Customer service
- Project management
- Clear oral/written communication
- Policy development
References
Available upon request
Timeline
Office Manager
Dunwoody Village Clinic and Dunwoody Village Aesthetics
01.2023 - Current
Office Manager/Practice Manager
Body-N-Balance Physical Therapy Studio
01.2017 - 06.2023
Office Manager/Patient Coordinator
The Maloney Center for Facial Plastic Surgery
01.2015 - 01.2017
Director of Operations
VIS A VIS the Salon/ Derma-Lux Med Spa
01.2012 - 01.2015
Guest Service Coordinator/Manager
Chastain Wellness Studio
01.2009 - 01.2012
Wine Sales Consultant
Southern Wine & Spirits
01.2005 - 01.2009
Nursing
Georgia State University/Perimeter College
BS - Business Administration
Indiana University of Pennsylvania