Sarah Federinko
Elmhurst,IL
Summary
Dynamic and results-driven Surgical Coordinator with extensive experience in selling surgery services. Skilled in managing surgical schedules, coordinating patient care, and ensuring optimal patient outcomes. Seeking a challenging position in a reputable organization where I can utilize my expertise to drive revenue and deliver outstanding customer services along side like minded professionals.
Overview
14
14
years of professional experience
Work History
Surgical Coordinator
TLKM PLASTIC SURGERY, LLC
01.2022 - Current
- Conducts consultations with patients to discuss surgical procedures, benefits, and risks, and provides support throughout the surgical process
- Drives sales by promoting surgical services to patients, educating them on available options, and assisting with insurance verification and financial arrangements
- Prepares comprehensive surgical quotes and serves as a point of contact to patients
- Coordinates surgery dates and times with the surgical team, operating room availability, and the patient’s schedule
- Follows up with patients after their consultations to ensure satisfaction and address any concerns
- Meets/exceeds sales targets and goals set by the practice
Patient Coordinator
TLKM PLASTIC SURGERY, LLC
04.2019 - Current
- Oversees the day-to-day operational functions for a busy multi-surgeon practice including coordinating appointments and consultations, and managing the office calendar to ensure efficient scheduling
- Responds to inquiries and providing information and pricing about services offered by the practice
- Prospecting and generating new business through online leads
- Collaborates with medical staff to ensure a smooth and efficient patient experience
- Maintain accurate patient records, update medical charts, and ensure compliance with HIPAA regulations and industry standards
- Manage surgical schedules, coordinate patient appointments, and ensure seamless flow of operations
- Collaborate with healthcare providers to develop treatment plans and coordinate pre-operative and post-operative care for patients
- Maintains accurate patient records, update medical charts, and ensure compliance with HIPAA regulations and industry standards
- Greets patients with a high level of customer service, ensuring that patients have a positive experience
- Developed and implemented an inventory system with close tracking
Office Manager
CHICAGOLAND MEDICAL
04.2010 - 04.2019
- Oversees busy multidisciplinary medical practice, including direct supervision of 4 employees
- Manage medical billing, coding and collections, appointment scheduling, calendar management, and medical record maintenance
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements and keeping financial records
- Created a more efficient workflow with improvements, detail-oriented process changes, and increased focus on customer satisfaction
- Supervised daily staff activities, establishing an effective and smooth work environment
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provides general administrative support to leaders
Education
BA -
National Louis University
Skills
- Self-motivated and results-driven with an emphasis on finding solutions
- Adaptable, flexible and excels under pressure
- Adept at taking on and successfully managing projects from start to finish
- Skilled in multitasking, prioritization, and effective management
- Strong communication and interpersonal abilities
- Exceptional customer service skills with keen attention to detail
- Positive attitude
- Proficient in Microsoft applications, including Microsoft Office suite
Timeline
Surgical Coordinator
TLKM PLASTIC SURGERY, LLC
01.2022 - Current
Patient Coordinator
TLKM PLASTIC SURGERY, LLC
04.2019 - Current
Office Manager
CHICAGOLAND MEDICAL
04.2010 - 04.2019
BA -
National Louis University
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