Monica Arshakyan

Coordinating and scheduling returning and new patients for annual eye exams and medical office visits.

Greeted every patient with a smile and check in procedures before verifying information.

Managing and verifying insurance to help make sure receiving accurate patient coverage and to help reduce claim denials.

Followed all HIPAA guidelines with maintaining patient privacy and confidentiality.

In communication with patients to help reduce wait times as well as communication between patient and healthcare providers to ensure patient satisfaction.

Educated patients on their options and materials used for routine eye care.

Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.

Trained staff on system used in the office as well as pre-testing abilities to ensure teamwork between everyone and maintaining work flow.

• Maintain a high level of customer service at all times.
• Manage customers’ issues following company guidelines.
• Assessing customers' needs and providing assistance and information on products we sell.
• Maintaining in-stock and presentable condition.
• Manage transactions with customers using cash registers.
• Processing payments, refunds and exchanges accurately following company guidelines.
• Teaming up with coworkers to ensure proper customer service.
• Building productive trust relationships with customers.
• Backup MOD