Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelica Ruiz

Angelica Ruiz

Charlotte,NC

Summary

Motivated and adaptable professional seeking to contribute to a dynamic work environment. With a strong passion for learning and growth, I am eager to apply my problem-solving abilities, attention to detail, and effective collaboration skills in a new career path. Known for reliability, time management, and the ability to quickly master new concepts, I am dedicated to driving team success and organizational growth.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

HearingLife
06.2024 - 08.2025


  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Speech Language Pathologist-Assistant

Carolina Kidz Therapy
06.2023 - 03.2024
  • Documented client progress, treatment activities, and outcomes accurately and timely in accordance with regulatory requirements and professional standards.
  • Collaborated with other members of the interdisciplinary team, including parents, teachers, and other healthcare professionals, to aid develop and implement comprehensive treatment plans.
  • Participated in team meetings, case conferences, and professional development activities to enhance clinical skills and knowledge.
  • Acquired proficient administrative skills by managing inbound and outbound calls using a phone system, and adeptly handling email correspondence in accordance with company guidelines and standards.
  • Handled insured questions/concerns in a professional manner.
  • Ensured accuracy of each report and noted information.
  • Escalated calls when and if necessary.
  • Data Entry

Substitute Teacher

Corvian Community Elementary School
01.2021 - 01.2022
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Fostered positive relationships with students, colleagues, and school staff, promoting a collaborative and inclusive school culture.


Customer Service Associate

Payless ShoeSource
01.2016 - 01.2019
  • Handled customer inquiries and resolved issues in a professional and courteous manner, striving to provide exceptional service at all times.
  • Opened and closed the store according to established procedures, including securing cash and merchandise, arming and disarming alarms, and ensuring all areas are clean and organized.

Education

B.S - English, Linguistics, Language & Digital Technology

University of North Carolina at Charlotte
05.2021

AAS - SLP-A Program

Caldwell Community College & Technical Institute
05.2023

Skills

  • Communication Skills
  • Interpersonal Skills
  • Problem-solving abilities
  • Multitasking skills
  • Time management
  • Accuracy and Attention to Detail
  • High adaptability
  • Attentive listening
  • Empathy
  • Patience
  • Software: Microsoft Office: Word, Excel, PowerPoint, Windows, Outlook, Internet Explorer
  • Other Technologies: Printer, Scanner

Languages

Spanish
Professional Working

Timeline

Patient Care Coordinator

HearingLife
06.2024 - 08.2025

Speech Language Pathologist-Assistant

Carolina Kidz Therapy
06.2023 - 03.2024

Substitute Teacher

Corvian Community Elementary School
01.2021 - 01.2022

Customer Service Associate

Payless ShoeSource
01.2016 - 01.2019

AAS - SLP-A Program

Caldwell Community College & Technical Institute

B.S - English, Linguistics, Language & Digital Technology

University of North Carolina at Charlotte

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