Sarah Fiorey
Pawtucket,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Laserfiche Coordinator
East Side Clinical Laboratory
East Providence, RI
03.2023 - Current
- Maintained well-organized digital and hardcopy filing systems.
- Preserved customer loyalty by quickly and completely resolving complaints.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
Bartender
Applebee's Grill and Bar
Cranston, RI
06.2015 - 06.2023
- Recommended current beers, drink promotions, and limited time cocktails to upsell beverage orders
- Operated POS systems and managed bar tabs to track revenue
- Checked identification before serving alcohol to comply with state and federal laws
- Used proper pour methods to reduce waste and spills
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Maintained thorough understanding of menu items and answered patron questions regarding preparation of and ingredients in beverages
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Greeted guests to provide warm welcome and promote good customer service
- Exceeded customer service expectations to earn positive feedback
- Complied consistently with strict sanitation standards for equipment, surfaces, and glassware
- Backed up servers by preparing cocktails for dining area guests.
Bartender
Muldowney's Pub Providence
Providence, RI
05.2018 - 01.2023
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Checked identification before serving alcohol to comply with state and federal laws
- Greeted guests to provide warm welcome and promote good customer service
- Refused service to customers in impaired condition to optimize safety
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Exceeded customer service expectations to earn positive feedback
- Complied consistently with strict sanitation standards for equipment, surfaces, and glassware
- Minimized errors by keeping up with every customer's preferences and current tab.
Education
MacArthur High School
Hollywood, FLGED -
Cranston Adult Education
Cranston, RISkills
- Customer Service
- Discretion and Confidentiality
- Document Management
- Multitasking and Organization
- Documentation and Recordkeeping
- Phone and Email Etiquette
Timeline
Laserfiche Coordinator
East Side Clinical Laboratory
03.2023 - Current
Bartender
Muldowney's Pub Providence
05.2018 - 01.2023
Bartender
Applebee's Grill and Bar
06.2015 - 06.2023
MacArthur High School
GED -
Cranston Adult Education