Sarah Fitzer
Stockton,CA
Summary
Dynamic Assistant Manager with a proven track record. Excelling in customer service and team leadership. Enhanced sales through strategic merchandising and reduced discrepancies in cash handling. Committed to staff development and fostering a positive work environment, driving operational excellence and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Pardinis Security Systems
Stockton, CA
03.2012 - 01.2017
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager/Leasing Agent
Laguna Park Apartments
Stockton, CA
08.2010 - 01.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Leasing Agent
A.G Spanos
Stockton, CA
02.2003 - 07.2006
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
Bear Creek
Stockton, CA06.2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Staff training and development
- Staff supervision
- Team motivation
- Customer relations
- Conflict resolution
- Workload management
- Goal setting
- Recruiting and interviewing
- Customer rapport
- Operations management
- Employee scheduling
- Team building
Timeline
Assistant Manager
Pardinis Security Systems
03.2012 - 01.2017
Assistant Manager/Leasing Agent
Laguna Park Apartments
08.2010 - 01.2011
Leasing Agent
A.G Spanos
02.2003 - 07.2006
Bear Creek