Sarah Fitzgerald
Centreville,VA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Has several years of artistic experience in both traditional and digital mediums that can create signage.
Overview
2
2
years of professional experience
Work History
Store Associate
Pet Supplies Plus
Centreville, VA
03.2020 - 05.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Adhered to safety regulations when handling hazardous materials.
Hostess
Texas Roadhouse
Chantilly, VA
07.2019 - 03.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Associate of Arts - Communications
Northern Virginia Community College
Manassas, VA05.2022
Skills
- Customer Service
- Product Display
- Product Support
- Organization
- Artistic and Design Vision
References
References available upon request.
HOBBIES
I enjoy the creative arts in many different forms. I most enjoy painting, drawing digitally, and using graphite pencils. In past jobs I frequently made many different signage to communicate to guests their COVID-19 policies, instructions to use the dog wash station, and the information on donations for a cat rescue they partner with.
Timeline
Store Associate
Pet Supplies Plus
03.2020 - 05.2021
Hostess
Texas Roadhouse
07.2019 - 03.2020
Associate of Arts - Communications
Northern Virginia Community College
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