Sarah Flanagan
Portland,OR
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Portland Spirit Cruises & Events
07.2021 - 07.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
Account Manager
Discover Student Loans
12.2019 - 05.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Shift Leader
Papa Johns
04.2017 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Table Bussing
- Food Running
- Menu Memorization
- Point of Sale Operation
- Wine Service
- Order Accuracy
- Cash Handling
- Suggestive Selling
- Hospitality Service Expertise
- High-Volume Dining
Timeline
Server
Olive Garden
10.2022 - Current
Server
Portland Spirit Cruises & Events
07.2021 - 07.2022
Account Manager
Discover Student Loans
12.2019 - 05.2021
Shift Leader
Papa Johns
04.2017 - 01.2019
Maricopa Community Colleges - Glendale Community College
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