Sarah Flook
Hamlin,NY
Summary
Shift Manager with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills.
Overview
28
28
years of professional experience
Work History
Dispatcher
Gates Towing Service and Fleet
Rochester, NY
05.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and customers to coordinate timely arrival for dispatched jobs.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked ETA progress to identify possible delays and provide real-time updates to customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Resolved possible conflicts, ensuring smooth operation and team cohesion.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Demonstrated computer skills for data entry while entering in a broad variety of inquiries in numerous programs built for dispatching while monitoring inbound and outbound calls for drivers.
Package Handler
FedEx
Rochester, NY
09.2021 - 03.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Manager
KB Photography and Design
Brockport, NY
01.2012 - 04.2018
- Monitored manufacturer receivables such as incentives and co-op advertising
- Drove marketing and advertising by maximizing product displays and placement
- Provided top service to clients with consistent and concise communication
- Ensured store opened and closed at appropriate time
- Entered and coded invoices, posts rents, makes deposits and maintains accurate resident ledgers
- Created schedules to support engaging customer service environment
Assistant Manager
Kronys Pizza etc
Hamlin, NY
01.1997 - 02.2012
- Managed property and on-site staff in absence of Community Manager
- Ensured store opened and closed at appropriate time
- Monitored productivity and reviewed individually with crew members
- Maintained presence in store by providing excellent customer service
- Performed and managed daily cash transactions, balancing registers, cashing out customers
- Maintained a clean work and professional work environment
Data Entry/ Clerk, Payroll Specialist
Adecco
Rochester, NY
04.2009 - 01.2010
- Compiled wages and deductions for journal entry of payroll data into general ledger
- Provided information for monthly key performance indicators
- Processed third party labor costs and reconciled to third party billing
- Prepared forms, notifications and miscellaneous reports for outside agencies, including
- Served as backup to carry out payroll responsibilities
- Maintained, processed and followed up on various personnel records and files
- Maintained employee confidence and protected payroll operations by upholding confidential information
- Maintained compliant policies and procedures for processing payroll checks
- Managed external queries regarding employment records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Bank Teller
Summit Federal Credit Union
Irondequoit, NY
02.2008 - 01.2009
- Assisted customers with routine inquires regarding account balances and accounted information
- Promoted and referred customers for additional banking products to meet financial needs
- Processed customer transactions and handled cash and inventory control
Education
Associate of Science - Liberal Arts, Psychology
Monroe Community College
Rochester, NY06.2005
Skills
- Customer-Focused
- Assist Customers
- Positive Attitude
- Cash Control
- Ability To Communicate Effectively
- Management
- Maintaining Inventory
Timeline
Dispatcher
Gates Towing Service and Fleet
05.2023 - Current
Package Handler
FedEx
09.2021 - 03.2022
Assistant Manager
KB Photography and Design
01.2012 - 04.2018
Data Entry/ Clerk, Payroll Specialist
Adecco
04.2009 - 01.2010
Bank Teller
Summit Federal Credit Union
02.2008 - 01.2009
Assistant Manager
Kronys Pizza etc
01.1997 - 02.2012
Associate of Science - Liberal Arts, Psychology
Monroe Community College