Sarah Flores
Wimberley
Summary
Dynamic retail leader with a strong track record in driving sales growth and enhancing customer satisfaction. Expertise in cultivating team collaboration and optimizing operational efficiency, resulting in improved employee engagement. Committed to fostering positive workplace cultures through effective communication and decision-making.
Overview
14
14
years of professional experience
Work History
General Manager
TXB
09.2024 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners, fostering loyalty and ensuring sustained business success.
- Boosted overall store performance with strong leadership, clear communication, and consistent feedback.
- Managed budget implementations, employee reviews, training programs, schedules, and contract negotiations to enhance operational efficiency.
- Managed inventory levels efficiently, ensuring optimal stock availability for customers.
- Implemented loss prevention measures to reduce shrinkage rates significantly.
- Promoted an inclusive atmosphere within the store, promptly addressing employee concerns to maintain morale and engagement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Retail Operations Manager
Loves Travel Stop
09.2016 - 10.2024
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Managed shipments, inventory, purchasing, and inspection processes, addressing workflow gaps and ensuring smooth operations.
- Collaborated with managers to exchange best practices in retail operations management, enhancing overall operational efficiency.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Participated in leadership team to implement company policies and procedures, supporting organizational compliance and consistency.
Merchandiser
Nestle
11.2014 - 08.2016
- Managed inventory levels through regular monitoring, ordering, and stock replenishment to ensure optimal product availability.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to enhance product displays and inform customers.
- Executed store resets to prepare locations for special promotions and seasonal updates.
- Checked product placement and confirmed correct quantities on shelves.
- Cleared displays of damaged or expired merchandise to maintain quality.
Store Manager Retail
7-eleven
06.2012 - 08.2014
- Oversaw daily operations to ensure efficient store functioning, upholding cleanliness and safety for customers and employees.
- Directed inventory control, cash management, and store opening and closing procedures to optimize operational flow.
- Led store employees in a fast-paced environment through proactive communication and constructive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Executed opening and closing procedures for point of sale systems.
Education
GED -
Santana High School
Santee, CA03-2001
Skills
- Operations management
- Strategic planning
- Strategic leadership
- Staff management
- Training and coaching
- Leadership and team building
- Team collaboration
- Multitasking efficiency
- Time management
- Problem resolution
Accomplishments
- Top Performing Retail Manager 2025
Timeline
General Manager
TXB
09.2024 - Current
Retail Operations Manager
Loves Travel Stop
09.2016 - 10.2024
Merchandiser
Nestle
11.2014 - 08.2016
Store Manager Retail
7-eleven
06.2012 - 08.2014
GED -
Santana High School