Sarah Flores
Erewhon
Los Angeles,CA
2
Languages
4
years of professional experience
Results-oriented Retail Manager with expertise in driving sales growth and optimizing store operations. Skilled in inventory management, customer service, and staff training, with a focus on team motivation and performance enhancement. Committed to delivering exceptional shopping experiences and adapting strategies to meet changing retail demands.
Work History
Store Manager
3 Months- Managed daily store operations and maintained adherence to company policies and standards.
- Trained and mentored staff, fostering a strong team culture and improving performance.
- Collaborated with corporate teams on strategic initiatives, driving operational improvements in-store.
- Resolved customer issues promptly, maintaining high satisfaction levels through effective service recovery practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Front End Manager
2 Months- Coordinated cross-departmental initiatives to improve overall customer experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front End Manager
7 Months- Led front-end operations to enhance customer experience and streamline service delivery.
- Trained and mentored team members on best practices in product presentation and customer engagement.
- Developed training materials to improve staff onboarding and product knowledge retention.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Front End Manager
1 Year- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Set performance expectations during daily huddles, fostering teamwork and accountability among employees.
- Established strong partnerships with the store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
Assistant Front End Manager
10 Months- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Managed financial reporting tasks, including reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Enhanced collaboration between front-end staff and other store departments by facilitating communication channels and fostering teamwork.
- Engaged in regular management meetings to remain updated on company policies, changes, and development opportunities.
Office Administrative Assistant
8 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Operated multi-line phone system, efficiently routing calls, delivering messages, and greeting visitors.
- Coordinated phone and email correspondence, managing incoming and outgoing mail and faxes to maintain communication flow.
- Completed human resources forms accurately, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Department Manager
11 Months- Coached associates to enhance selling behaviors, resulting in improved customer engagement and sales performance.
- Developed training programs for new employees on company policies and best practices, fostering their professional growth.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Managed inventory orders and addressed discrepancies to ensure optimal stock levels and cost management.
Education
Bachelor of Science - International Business Management
Skills
Store operations management
Talent acquisition
Data analysis
Performance tracking
Reporting proficiency
Inventory management
Client relationship building
Relationship management
Strategic delegation
Customer accommodation
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Store Manager
Erewhon
05.2026 - CurrentRead More
Front End Manager
Erewhon
03.2026 - 05.2026Read More
Front End Manager
Erewhon
08.2025 - 03.2026Read More
Front End Manager
Erewhon
08.2024 - 08.2025Read More
Assistant Front End Manager
Erewhon
10.2023 - 08.2024Read More
Office Administrative Assistant
Sprouts Farmers Market
12.2022 - 08.2023Read More
Assistant Department Manager
Sprouts Farmers Market
09.2022 - 08.2023Read More
California State Polytechnic University, Pomona
Bachelor of Science from International Business Management
Read More