Sarah Forcier
Sacramento,CA
Summary
Dedicated Customer Service Professional highly skilled in providing quality care while contributing to company success. Brings excellent listening and communication skills with attention to details. Poised and Professional delivering total commitment to guest satisfaction. Well-versed in mitigating customer concerns with prompt service and diplomatic communication to create a positive experience. Self motivated and a true team player.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Wildwood Fitness
Penn Valley, CA
03.2003 - 12.2004
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Sierra Fitness Athletic Club
Grass Valley, CA
01.2003 - 12.2004
- Greeted guests at front desk while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Birthday Party Coordinator
Stellar Gymnastics
Grass Valley, CA
01.2003 - 12.2004
- Consulted with customers to determine objectives and requirements for events.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Maintained party areas during busy events for as many as 80 guests.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
Attractions Cast Member/Merchandise Associate
Walt Disney World Magic Kingdom
Kissimmee, FL
10.1995 - 06.2001
- Assisted guests with transactions of photos for rides and attractions to facilitate fun and exciting experiences.
- Delivered information and details of interest about parks, resorts and attractions to guests..
- Ascertained wants and needs of guests while waiting for parade and developed games to facilitate enjoyment.
- Chauffeur celebrity guests to and from special events and hotels on Walt Disney World property.
Mens Fragrance Specialist
Dillards Department Store
Orlando, FL
07.1999 - 12.2000
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Processed credit and debit card payments to complete purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front Desk Associate
YMCA
Winter Garden, FL
03.1998 - 04.1999
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Delivered above-and-beyond service to guests by making fitness training reservations and giving tours of the facility.
- Training new members on exercise equipment for safety and specific needs.
- CPR/ First Aid Certified
Pharmacy Clerk
Walmart
Winter Haven, FL
05.1995 - 01.1996
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Pharmacy Clerk/Delivery Driver
Gagliardi Pharmacy
Nevada City, CA
06.1992 - 06.1994
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Associate of Arts
Sierra College
Rocklin, CAHigh School Diploma -
Nevada Union High School
Grass Valley, CA 08.1990 - 05.1994
Skills
- Courteous and Professional
- Customer Service-Oriented
- Attention to Detail
- Reliable and Punctual
- Verbal and Written Communication
- Visitor and Customer Relations
- Positive Attitude
- Delivery Coordination
- Prioritization and Time Management
- Multitasking and Prioritization
- Customer Complaint Resolution
- Payment Processing
- Lobby Maintenance
- Multi-Line Phone Systems
- Administrative Support
- Computer Proficiency
Timeline
Front Desk Receptionist
Wildwood Fitness
03.2003 - 12.2004
Front Desk Receptionist
Sierra Fitness Athletic Club
01.2003 - 12.2004
Birthday Party Coordinator
Stellar Gymnastics
01.2003 - 12.2004
Mens Fragrance Specialist
Dillards Department Store
07.1999 - 12.2000
Front Desk Associate
YMCA
03.1998 - 04.1999
Attractions Cast Member/Merchandise Associate
Walt Disney World Magic Kingdom
10.1995 - 06.2001
Pharmacy Clerk
Walmart
05.1995 - 01.1996
Pharmacy Clerk/Delivery Driver
Gagliardi Pharmacy
06.1992 - 06.1994
High School Diploma -
Nevada Union High School
08.1990 - 05.1994
Associate of Arts
Sierra College