Sarah Forehand
Sacramento,CA
Summary
Confident Supervisor with a proven track record in managing operations and enhancing process improvements. Expertise in coordinating multiple projects while prioritizing safety initiatives and quality control. with effective collaboration with upper management to meet organizational goals and for building high-performing teams. Committed to continuous improvement and excelling in fast-paced environments to drive operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Victoria's Secret PINK
Pleasanton, CA
04.2021 - Current
- Assessed client needs accurately and swiftly.
- Handled and resolved customer issues quickly, ensuring continual satisfaction.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed procedures to uphold workplace safety according to regulatory requirements.
- Evaluated team productivity levels to offer supportive critiques and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Implemented methods to enhance team efficiency and output.
- Educated team members on company guidelines.
- Resolved challenges with high efficiency and effectiveness through solid problem-solving expertise.
- Managed routine responsibilities with accuracy and efficiency.
- Elevated customer happiness by addressing concerns with proficient and pleasant assistance.
Caregiver
Independant
Tracy, CA
04.2021 - 12.2021
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Built strong and trusting rapport with clients and loved ones.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Supported bathing, dressing and personal care needs.
- Maintained detailed records of services performed on clients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Sales Associate
Victoria's Secret & PINK
Tracy, CA
10.2018 - 03.2021
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed credit card transactions quickly and securely.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Handled returns and exchanges according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Prepared merchandise for purchase or rental.
- Demonstrated product features and benefits for customers' needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Handled customer complaints in a professional manner.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized stockroom shelves according to size, color or style.
- Worked with fellow sales team members to achieve group targets.
- Tracked sales performance metrics to identify trends in market place.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Associate of Science - Psychology
Las Positas College
Livermore, CA05-2025
High School Diploma -
Merrill F West Highschool
Tracy, CA05-2018
Skills
- Team building
- Coaching and mentoring
- Analytical thinking
- Strategic planning
- Documentation and reporting
- Policy enforcement
- Conflict resolution
- Safety protocols
- Decision-making
- Public speaking
- Staff management
- Training and mentoring
- Business administration
- Verbal and written communication
- Staff development
- Customer service
- Payroll processing
- Performance management
- Patient hygiene management
- Wound care
- Health monitoring
- Front desk supervision
- Patient greeting
- Insurance verifying
- Phone etiquette
- Financial needs determination
Certification
- CPR
- Suicide Prevention
Volunteer
- Special Education Teachers Aid
assisted individual with disabilities and special needs
- Golden senior Living
- Cabin Leader Special ED
- Caregiver
Affiliations
- Teacher Assistant
- Cabin Leader
- Coach JV Boys volleyball
Accomplishments
Leadership
Conflict Management Cooridinator
Timeline
Supervisor
Victoria's Secret PINK
04.2021 - Current
Caregiver
Independant
04.2021 - 12.2021
Sales Associate
Victoria's Secret & PINK
10.2018 - 03.2021
Associate of Science - Psychology
Las Positas College
High School Diploma -
Merrill F West Highschool