Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Sarah Forga

Greenville,TX

Summary

Dynamic Restaurant Manager with a proven track record at Cotton Patch Cafe, excelling in team leadership and customer engagement. Skilled in POS system operation and inventory management, I foster a positive atmosphere, resolve conflicts effectively, and implement strategies that enhance customer satisfaction and operational efficiency. Passionate about delivering exceptional service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Cotton Patch Cafe
05.2021 - Current
  • Assisted in daily operations to ensure smooth restaurant functionality.
  • Gained familiarity with POS systems for order processing and inventory management.
  • Collaborated with kitchen staff to maintain food quality and presentation standards.
  • Supported team training on customer service best practices and operational protocols.
  • Handled guest inquiries and resolved issues to enhance customer satisfaction.
  • Monitored cleanliness and organization of dining area to meet health regulations.
  • Participated in inventory checks to support stock management efforts.
  • Adapted quickly to changing priorities during busy service periods for operational efficiency.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Crew Leader

Sonic
05.2020 - 05.2021
  • Supervised crew operations to ensure efficient and accurate food preparation and service.
  • Trained new team members on operational procedures and customer service standards.
  • Maintained high levels of cleanliness and organization in the work area.
  • Implemented strategies to enhance speed of service during peak hours.
  • Assisted in resolving customer complaints, enhancing overall satisfaction and experience.
  • Evaluated team performance regularly, providing feedback to improve productivity and morale.
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.

Education

Nursing

East Texas A&M University
Commerce, TX

Psychology

Paris Junior College
Greenville, TX

High School Diploma -

Caddo Mills High School
Caddo Mills, TX
05.2021

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Organization and prioritization
  • Complaint resolution
  • Adaptable
  • Labor and food cost control
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Team leadership
  • Inventory management
  • Coaching and mentoring
  • Training and onboarding
  • Critical thinking
  • Collaboration and teamwork
  • Money handling
  • Conflict resolution
  • Quality assurance
  • Calm and pleasant demeanor
  • POS terminal operation
  • Delegating assignments and tasks
  • Cost controls
  • Health code compliance
  • Strategic planning
  • Workflow planning
  • Sanitation
  • Sales promotion
  • Anticipating problems

Timeline

Restaurant Manager

Cotton Patch Cafe
05.2021 - Current

Crew Leader

Sonic
05.2020 - 05.2021

Nursing

East Texas A&M University

Psychology

Paris Junior College

High School Diploma -

Caddo Mills High School

Certification

TABC Certification, Texas Food Handlers Certification, TX Food Manger Certification

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Sarah Forga