Sarah Fox
Wilkes-Barre,PA
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Party City Corporation
Wilkes Barre, PA
02.2019 - 02.2025
- Responsible for helping to manage payroll, store profitability and KPIs.
- Solely in charge of all planogram sets and merchandising.
- Plan the daily and weekly workload to deliver on store sales goals and customer engagement.
- Recruit, hire, coach, train and develop/cultivate talent.
- Making sure associates understand and are accountable to expectations; developing performance reviews and feedback when necessary.
- Opening/closing, reconciling cash drawers, safe and bank deposits.
- Performing weekly inventory counts and annual Physical Inventory Event.
- Yearly building, prepping, merchandising, and fully staffing Halloween City as the Manager.
Assistant Store Manager
Rite Aid
Shavertown, PA
01.2017 - 02.2019
- Assisting the Store Manager with the all operations of the store to maximize profit and loss performance.
- Set and ensure all merchandise presentation is following corporate planograms; improvising when necessary.
- Executing weekly sales ads and price changes.
- Utilized Staffworks Workforce Management software for scheduling.
- Compiling and communicating a regular development strategy for all associates, providing performance feedback in a manner tailored to each individual.
Associate Manager
The Limited
Dickson City, PA
03.2016 - 01.2017
- Utilizing consistent systems and processes to enhance the client experience while maximizing payroll efficiency and weekly scorecards.
- Maintaining a fully merchandised and visually inviting store that meets presentation standards.
- Training new employees, holding team accountable to the brand standards.
- Contributing to the recruitment of a staff that reflects the needs of the business.
- Providing constructive feedback and sharing observations in the moment with associates.
- Writing Individual Development Plan to help increase associate's performance.
Assistant Branch Manager
Woodforest National Bank
Pittston, PA
03.2015 - 03.2016
- Managing customer service objectives including handling exceptions, complex issues, and complaints; monitoring and coaching performance of branch personnel.
- Motivating and encouraging employees to meet and exceed sales goals.
- Participating in hiring, scheduling, disciplinary actions, and evaluating performance.
- Supervising day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.
Dual Rate Supervisor
Mohegan Sun Casino
Plains, PA
03.2013 - 04.2015
- Distributes monies to guests via Slot Ticket redemption, chip redemption, and check cashing.
- Balances $150,000 in drawer daily and secures assigned assets.
- Maintaining the accountability of company funds in accordance with Internal Controls and Gaming Commission Rules and Regulations.
- Train new employees and coach existing employees.
Lead Teller
Wells Fargo Bank N.A.
Plains, PA
03.2013 - 03.2015
- Building lifelong relationships with customers by exceeding their specific needs while helping them succeed financially.
- Processing 40+ customer transactions each hour.
- Delivering upon customer needs for all banking products.
- Foreign currency exchange.
- Opening new accounts, managing pin changes, and debit cards.
- Executing Teller audits, surprise audits, balancing vault daily, counting ATM, and ordering cash as needed.
- Assisting Service Manager with scheduling, payroll, recruiting, and training new and existing employees.
Department Manager
Kohl's
Wilkes Barre Township, PA
06.2008 - 03.2013
- Assists in the execution of visual merchandising and operational functions.
- Completes price changes, ISC memos, callbacks, and transfers.
- Delegating daily tasks based on the always evolving needs of the business.
- Preparation and taking of inventory, and stockroom organization.
- Train new employees on department needs and sale's tactics.
Education
No Degree -
Ashford University
05-2026
Associate of Science - General Studies
Luzerne County Community College
Nanticoke01-2013
Skills
- Problem-solving
- Team leadership
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Employee motivation
- Customer relationship management
- Interpersonal communication
- Inventory control
- Workflow optimization
- Strategic planning
Accomplishments
- Received "Employee of the Month" award multiple times.
- Ranked 3rd, as a teller, in customer service and sales in the Northeastern Pennsylvania market for Wells Fargo Bank N.A.
- Awarded at President's dinner for outstanding customer service and sales metrics at Wells Fargo Bank N.A.
- Received promotion at nearly every company worked for.
Timeline
Operations Manager
Party City Corporation
02.2019 - 02.2025
Assistant Store Manager
Rite Aid
01.2017 - 02.2019
Associate Manager
The Limited
03.2016 - 01.2017
Assistant Branch Manager
Woodforest National Bank
03.2015 - 03.2016
Dual Rate Supervisor
Mohegan Sun Casino
03.2013 - 04.2015
Lead Teller
Wells Fargo Bank N.A.
03.2013 - 03.2015
Department Manager
Kohl's
06.2008 - 03.2013
Associate of Science - General Studies
Luzerne County Community College
No Degree -
Ashford University