Sarah Garcia
Vonore,TN
Summary
Results-driven management professional with proven track record of leading successful programs and initiatives. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Director
True Purpose Ministries
Vonore, TN
05.2019 - Current
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
Customer service representative
Check into Cash
Athens, TN
04.2015 - 02.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Solicit sales of new or additional services or products.
Customer service representative
Advance America
Athens, TN
08.2014 - 03.2015
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Receive payment and record receipts for services.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Sales Associate
Shoe Show
Cleveland, TN
12.2012 - 03.2014
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Help customers try on or fit merchandise.
Front desk
The Rush Fitness Complex
Cleveland, TN
02.2008 - 11.2012
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Education
High School Diploma - undefined
MCMINN CENTRAL HIGHSCHOOL
Englewood, TN05.2006
Skills
Interpersonal
Problem solving
Team work
Relationship building
Effective leader
Organizational leadership
Task delegation
Personnel supervision
Policy implementation
Operations oversight
Certification
CPR Certified
Timeline
Program Director
True Purpose Ministries
05.2019 - Current
Customer service representative
Check into Cash
04.2015 - 02.2018
Customer service representative
Advance America
08.2014 - 03.2015
Sales Associate
Shoe Show
12.2012 - 03.2014
Front desk
The Rush Fitness Complex
02.2008 - 11.2012
High School Diploma - undefined
MCMINN CENTRAL HIGHSCHOOL