Sarah Gentry
Englewood,FL
Summary
Hard-working and driven customer care worker with years of helping people.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager and Sales Associate
Double Diamond Pool Company
180 N Indiana Avenue, Englewood, Fl
12.2019 - Current
- The sole operator of Double Diamond Pool Company's store front.
- Take care of all sales, handle deliveries, stock shelves, take note and keep track of customer requests and orders, and communicate with the owners.
- Handle customer relations issues, enabling quick resolution, and client satisfaction.
- Maintain relationships with customers and find new ones by identifying needs and offering appropriate services.
- Maintain ethical and positive working environment to reduce turnover and promote high retention rates.
Phone Operator and To-go Order Manager
The New Faull Inn
2670 Placida Rd, Englewood, Fl
04.2019 - 12.2019
- The sole Phone Operator and To-go Order Manager.
- Pleasantly greeted all callers and asked how to be of assistance.
- Took customers' orders and delivered those orders to the chefs.
- Collected and checked to-go orders to ensure they were correct.
- Handled the transactions of the to-go orders with customers.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Helped bus and serve whenever available.
Hostess
Snooks Bayside Restaurant And Tiki Bar
779 W Wentworth St, Englewood, Fl
07.2018 - 03.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped serve, bus, and do dishes when possible to best maintain the flow of the restaurant.
Ice Cream Server
Bentley's Ice Cream
2357 Tamiami Trail S, Venice, Fl
12.2017 - 06.2018
- One employee per shift
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Explained ice cream flavors, toppings, and options to customers.
- Provided details on ice cream source and allergens
- Scooped and stocked ice cream for deliveries and store pints for sale.
- Kept tidy and organized area to comply with cleanliness standards.
- Swept, mopped, and did dishes every shift.
Education
Associate of Arts -
State College of Florida
Venice, FL2025
High School Diploma -
Venice High School
Venice, FL05.2019
Skills
Customer Service
Communications
Management
Independent work
Certification
Early Childhood Education
Additional Information
- 75+ hours of volunteer work at The Suncoast Humane Society.
- Finished classes at Venice High School a semester early.
Timeline
Manager and Sales Associate
Double Diamond Pool Company
12.2019 - Current
Phone Operator and To-go Order Manager
The New Faull Inn
04.2019 - 12.2019
Hostess
Snooks Bayside Restaurant And Tiki Bar
07.2018 - 03.2019
Ice Cream Server
Bentley's Ice Cream
12.2017 - 06.2018
Associate of Arts -
State College of Florida
High School Diploma -
Venice High School