Jo Ann Gomez
El Paso,TX
Summary
With a proven track record at Golds Gym, I excelled in enhancing guest satisfaction and maintaining rigorous standards of cleanliness. My expertise in training and mentoring, coupled with a strong foundation in health and safety compliance, significantly improved team efficiency and service quality, leading to notable positive feedback.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Golds Gym
El Paso
01.2020 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Evaluated employee performance and developed improvement plans.
- Back up for front desk and child day care as needed.
Education
Diploma - Basics
Jefferson High School
El Paso, TXSkills
- Cleaning and sanitation
- Customer service-focused
- Task assignment
- Training and mentoring
- Cleaning techniques
- Health and safety compliance
- Cleaning bathrooms
- Vacuuming and sweeping
- Workload prioritization
- Ordering cleaning supplies
- Employee evaluations
- Waste disposal
- Dusting furniture
- Room inspection
- Task Delegation
- Employee performance evaluation
- Multitasking
- Reliability
- Customer Satisfaction
- Team Leadership
- Inspection skills
- Professionalism
- Inventory Control
- Health and safety standards
- Time management abilities
- Inspect work
- Organize work schedules
- People skills
- Resolve complaints
- Front Desk
- Child Day Care
Timeline
Housekeeping Supervisor
Golds Gym
01.2020 - Current
Diploma - Basics
Jefferson High School