In my 14-year journey as a pharmacy technician, I've dedicated myself to the dynamic and rewarding field of pharmacy. My journey began with a deep-seated passion for healthcare and a desire to contribute to the well-being of others. I embarked on my career as a pharmacy technician, eager to learn and grow within this vital role. Throughout my career, I've honed diverse skills that are essential for success in a fast-paced pharmacy environment. I am proficient in:
Accurate and efficient medication preparation and dispensing: This includes aseptic technique, compounding medications, and ensuring the accuracy of prescriptions.
Inventory management: I am adept at maintaining accurate medication stock levels, ordering supplies, and managing drug recalls.
Patient counseling and education: I provide clear and concise medication instructions to patients, addressing their concerns, and ensuring their understanding of their treatment plans.
Prioritizing patient safety: Meticulously review prescriptions, identify potential drug interactions, and ensure the safe and effective administration of medications.
Utilizing pharmacy software and technology: I am proficient in using pharmacy management systems (i.e., PioneerRx), electronic health records (EHRs), and other relevant software to streamline workflows and improve efficiency. My previous experiences have provided me with valuable insights, and a strong foundation in pharmacy practice. In my role as an Advanced Pharmacy Technician at Carroll Pharmacy, I gained invaluable experience in a high-volume community pharmacy setting. I successfully filled and compounded a high volume of prescriptions, maintained excellent customer service, and collaborated effectively with pharmacists to ensure patient care. I am a highly motivated, results-oriented individual with a strong work ethic. I am a team player with excellent communication and interpersonal skills. I am eager to apply my skills and experience to a more challenging, rewarding position remotely as an Advanced Certified Pharmacy Technician.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Software Support I- Account Manager in Training
Redsail Technologies/PioneerRx
Spartanburg, SC
03.2025 - Current
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Provided comprehensive patient education on medication regimens, ensuring clarity and adherence, which contributed to improved health outcomes over a 6-month period.
Enhanced patient safety by meticulously reviewing prescriptions and identifying potential drug interactions, ensuring optimal medication management.
Compounded over 1,000 prescriptions within a 6-month period, ensuring accuracy and compliance with safety standards, which enhanced patient satisfaction.
Streamlined compounding procedures, resulting in a reduction in errors and improved patient safety, while training new staff on best practices.
Advanced Certified Pharmacy Technician-Prior Authorization Lead (Remote)
The Palms Pharmacy
Tampa, FL
01.2024 - 05.2025
Proficient in utilizing electronic prior authorization (ePA) platforms, including CloudTop and CoverMyMeds, to streamline the submission and tracking of prior authorization requests.
Efficiently gathered and organized all necessary information for prior authorization requests, ensuring timely submission and processing.
Proactively communicated prior authorization status updates to patients, ensuring transparency and minimizing anxiety about medication access.
Proactively identified and resolved PA roadblocks, including denials due to incorrect coding, missing information, or formulary restrictions.
Certified Pharmacy Technician
Walmart
Savannah, TN
01.2011 - 08.2019
Assisted pharmacists in dispensing medications accurately and efficiently to customers.
Managed inventory and ensured timely restocking of medications.
Provided excellent customer service and addressed any medication-related queries.
Education
High School Honors Diploma - undefined
Hardin County High School
Savannah, Tennessee
05.2000
Skills
PioneerRx pharmacy operating system
CoverMyMeds
CloudTop
Technical proficiency
Oral communication
Written communication
Interpersonal skills
Attention to detail
Commitment to patient safety and accuracy
Medication knowledge
Pharmaceutical calculations
Technology proficiency
Organization
Time management
Problem solving
Billing and reimbursement
Claims
Insurance
Retail pharmacy
Telephone support
Faxing
Prescriptions
Microsoft Office
Data entry
Medical records
Prescription drugs
Patient assistance
Patient care
Prior authorization
Pharmacy calculations
Medication safety
Product verification
Community pharmacy
Controlled substances
DEA requirements
HIPAA
Dosage calculations
Medication preparation
Non-sterile compounding
Compound documentation
Answering customer questions
Certification
State of TN License Pharmacy Technician TN Board of Pharmacy Credential ID 41045 Issued Feb 2011
Expires Feb 2027
Advanced Certified Pharmacy Technician (CPhT, Adv) Pharmacy Technician Certification Board (PTCB) Credential ID 5601070102212446 Issued June 2011
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL