Kate Goss
Yarmouth,ME
Summary
Dynamic and adaptable customer service professional with a positive attitude and strong communication skills, honed in different work environments. Proven ability to enhance customer satisfaction through efficient service and multitasking. Recognized for maintaining a positive work ethic all while supporting and assisting coworkers with tasksz
Overview
5
5
years of professional experience
Work History
Food Service Worker
Bernie’s
Falmouth, ME
07.2024 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Barista
Clayton’s Cafe
Yarmouth, ME
12.2022 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
TJX Companies
Cape May Court House, NJ
04.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Line Worker
Panera Bread
Westbrook, ME
11.2020 - 02.2021
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
Dishwasher
Stroudwater Lodge
Westbrook, ME
03.2020 - 11.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
High School Diploma -
Falmouth High School
Falmouth05.2020
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong communication skills
- Attention to detail
Timeline
Food Service Worker
Bernie’s
07.2024 - Current
Barista
Clayton’s Cafe
12.2022 - 07.2024
Sales Associate
TJX Companies
04.2021 - 12.2021
Line Worker
Panera Bread
11.2020 - 02.2021
Dishwasher
Stroudwater Lodge
03.2020 - 11.2020
High School Diploma -
Falmouth High School