Sarah Gossett
Winston Salem,NC
Summary
Experienced Sales & Customer Relations manager bringing 14 years of quality performance in customer support & supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
13
13
years of professional experience
Work History
Sales & Customer Relations Manager
Adele Knits Inc
01.2022 - Current
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business - 200 active accounts.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
- Organized regular meetings with stakeholders across departments, ensuring alignment on goals related to improving the overall client experience journey.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Sales Agent
Adele Knits Inc.
01.2019 - Current
- 2023 Sales Performance / Team Apparel Market : 21% growth from PY & 26% over budget
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales and customer satisfaction through personalized servicing.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Enhanced product knowledge through continuous training and professional development opportunities.
Customer Service Manager
Adele Knits Inc
01.2015 - 01.2021
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Customer Service Representative
Adele Knits Inc
01.2011 - 01.2015
- Order Entry & Processing
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Logistics management (UPS/Fedex/LTL) shipping assistance
Education
Business Administration And Management
Forsyth Technical Community College, Harding University
Winston Salem, NC2010
Business Administration And Management
Harding University
Searcy, AR2008
Skills
- Customer Service
- Sales
- Sales Forecasting
- Employee Satisfaction
- Large scale account management
- Problem Solving
- Team Building
- Inventory Management
- Customer Development Planning
- Advanced Excel (Pivot Tables, Data Analysis/Reporting)
- General AR/AP
- Website Building / Squarespace
Additional Information
- James Griffith / COO Brawer Brothers : former supervisor @ Adele Knits Inc.
- james@brawerbros.com 336-491-0195
- Eric Ostertag / CFO Purple Crow : former CFO Adele Knits Inc.
- eric.ostertag@purplecrow.com 336-688-0449
- Laura Harrell / Retired : former HR Manager @ Adele Knits Inc.
- 336-749-6126
Timeline
Sales & Customer Relations Manager
Adele Knits Inc
01.2022 - Current
Sales Agent
Adele Knits Inc.
01.2019 - Current
Customer Service Manager
Adele Knits Inc
01.2015 - 01.2021
Customer Service Representative
Adele Knits Inc
01.2011 - 01.2015
Business Administration And Management
Forsyth Technical Community College, Harding University
Business Administration And Management
Harding University
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