SARAH GRACE CYPHERT
Roseburg,OR
Summary
Over ten years facilitating effective patient and customer relations and communication, managed multi-line phone systems to enhance operational efficiency. Strong capability providing flexibility, feedback, and years of experience to enhance team dynamics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Daily Support Person (Administrative & Client Communication Focus)
Skyward
Wilbur, OR
01.2024 - Current
- - Manage daily scheduling, transportation coordination, and regulatory documentation
- - Serve as primary liaison between residents, families, staff, and case managers
- - Maintain precise medication administration records (MARs) and incident reports
Patient Care Coordinator
Family Tree Medical Clinic
Roseburg, OR
01.2021 - 01.2022
- - Managed front-desk operations: 4 phone lines, appointment scheduling, patient check-in/out
- - Processed referrals, insurance prior-authorizations, and incoming/outgoing faxes (50–80 daily)
- - Ensured accurate patient records and HIPAA compliance
Referral Coordinator & Prior-Authorization Specialist
Aviva Health (FQHC)
Roseburg, OR
01.2017 - 01.2021
- - Handled 3–4 phone lines while processing 10–60 faxes and 1–10 prior-authorizations daily
- - Coordinated specialty care referrals with insurance carriers and external providers
- - Tracked and closed referrals in compliance with federal clinic standards
Operations Supervisor
JCPenney
Roseburg & Clackamas, OR
01.2017 - 01.2015
- - Supervised team of 10–20 staff: payroll, scheduling, training, and conflict resolution
- - Managed customer service desk, online order fulfillment, and phone inquiries
Education
Associate of Applied Science - Medical Office Specialty
Mount Hood Community College
Gresham, OR01.2015
Associate of Arts Transfer - General Studies
Umpqua Community College
Roseburg, OR01.2011
Skills
- - Multi-line Phone Systems
- - Insurance Verification & Prior-Auth
- - Appointment Scheduling (EPIC, Athena)
- - Referral Coordination & Tracking
- - HIPAA & Regulatory Compliance
- - High-Volume Fax/Document Management
- - Microsoft Office Suite
- - Customer Service & Conflict Resolution
- - Accurate Data Entry & Record-Keeping
- - Team Training & Leadership
Certification
- - CPR / First Aid (Adult & Pediatric)
- - Recognizing & Reporting Child Abuse & Neglect
- - Food Handler’s Permit
Timeline
Daily Support Person (Administrative & Client Communication Focus)
Skyward
01.2024 - Current
Patient Care Coordinator
Family Tree Medical Clinic
01.2021 - 01.2022
Referral Coordinator & Prior-Authorization Specialist
Aviva Health (FQHC)
01.2017 - 01.2021
Operations Supervisor
JCPenney
01.2017 - 01.2015
Associate of Applied Science - Medical Office Specialty
Mount Hood Community College
Associate of Arts Transfer - General Studies
Umpqua Community College