Sarah Grogg
Cypress,TX
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wiemers Insurance Group
Katy, TX
01.2025 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Facilitated communication between different departments within the organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Directed customer inquiries to appropriate department personnel.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Living Well Grocery Manager
United Market Street
Mansfield, TX
11.2024 - 01.2025
- Assessed the grocery store for cleanliness and checked the proper stocking of shelves.
- Analyzed the store's inventory and ordered merchandise and products to keep the stock level.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Assisted customers with product selection when needed or requested.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Ordered supplies as needed while staying within budget parameters.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Licensed Insurance Agent
TGS Insurance
Houston, TX
08.2024 - 10.2024
- Responded to customer inquiries and problems to promote excellent service.
- Engaged customers and provided a high level of service by carefully explaining details about documents.
- Ensured compliance with all federal, state, and local laws and regulations regarding insurance practices.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Researched complex underwriting issues and provided solutions for customer satisfaction.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
Shift Manager/Restaurant Server
Texas Roadhouse
San Marcos, TX
05.2021 - 07.2024
- Enhanced operations and boosted productivity through employee training, coaching, and assignments.
- Managed schedules, accepted time off requests, and maintained coverage for shifts.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with food safety regulations and quality standards.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained a polite and professional demeanor with patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
Education
Bachelor of Science - Human Development
Texas State University
San Marcos, TXHigh School Diploma -
Cypress Ranch High-School
Cypress, TXSkills
- Inventory management
- Visual merchandising
- Supply restocking
- Customer service
- Sales promotions
- Budget management
- Regulatory compliance
- Policy writing
- Cross-selling
- Data analysis
- Problem solving
- Team collaboration
- Professionalism
- Organizational skills
- Employee training
- Team building
- Operational efficiency
- Task prioritization
Certification
- Insurance Producer License ( August 2024 )
Timeline
Administrative Assistant
Wiemers Insurance Group
01.2025 - Current
Living Well Grocery Manager
United Market Street
11.2024 - 01.2025
Licensed Insurance Agent
TGS Insurance
08.2024 - 10.2024
Shift Manager/Restaurant Server
Texas Roadhouse
05.2021 - 07.2024
Bachelor of Science - Human Development
Texas State University
High School Diploma -
Cypress Ranch High-School
Similar Profiles
Patricia NguyenPatricia Nguyen
Customer Service Representative at Wiemers Insurance GroupCustomer Service Representative at Wiemers Insurance Group
Stephen JentStephen Jent
Insurance Producer at MHJ Insurance Group Dba Heartland Group InsuranceInsurance Producer at MHJ Insurance Group Dba Heartland Group Insurance
Kristy BradleyKristy Bradley
Sr. Commercial / Specialty Supervisor at CSAA Insurance Group (Mobilitas Insurance)Sr. Commercial / Specialty Supervisor at CSAA Insurance Group (Mobilitas Insurance)
Mark ConlonMark Conlon
Corporate Counsel at Hewlett Packard EnterpriseCorporate Counsel at Hewlett Packard Enterprise
Catherine MorehouseCatherine Morehouse
Loan Officer/Loan Officer Assistant at Cross Country MortgageLoan Officer/Loan Officer Assistant at Cross Country Mortgage