Sarah Grzywa
Jackson,TN
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mulligan's Restaurant. Proven ability to enhance guest experiences through effective relationship management and cash handling expertise. Recognized for maintaining cleanliness standards and delivering high-quality service in fast-paced environments, ensuring customer satisfaction and loyalty.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Server, Bartender, Cashier
Mulligan's Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server, Bartender, Cashier
American Legion
02.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Boondocks Lounge
04.2020 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Office Manager
Sarah Wallace Life
02.2018 - 12.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Event Planner
3-Thirty-3
02.2016 - 11.2018
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
Legal Office Manager
Pietro Law Offices
01.2013 - 10.2016
- Assisted attorneys in preparing for trials, contributing to successful case outcomes.
- Oversaw office renovations to create a professional workspace conducive to productivity and collaboration.
- Liaised between attorneys and clients during case development process to ensure efficient communication flow.
- Coordinated schedules and managed calendars for multiple attorneys, ensuring optimal time management.
- Maintained up-to-date knowledge of industry changes, ensuring compliance with evolving regulations and best practices.
- Conducted legal research to support case preparation, providing valuable insights for strategic planning.
- Developed and maintained a comprehensive filing system, ensuring easy access to critical documents when needed.
- Handled sensitive information with discretion, maintaining confidentiality of client data at all times.
- Managed payroll processes accurately adhering to company policies while accommodating employees' needs.
- Implemented new technology solutions, increasing staff productivity and improving office operations.
- Reduced case backlog by implementing effective organization and prioritization strategies.
Education
Orange Coast College
Costa Mesa, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Customer service
- Safe food handling
- Team collaboration
- Menu memorization
- High volume dining
- Cleanliness standards
- Service prioritization
- Relationship management
Timeline
Server, Bartender, Cashier
Mulligan's Restaurant
03.2024 - Current
Server, Bartender, Cashier
American Legion
02.2022 - 03.2024
Bartender
Boondocks Lounge
04.2020 - 03.2024
Office Manager
Sarah Wallace Life
02.2018 - 12.2022
Event Planner
3-Thirty-3
02.2016 - 11.2018
Legal Office Manager
Pietro Law Offices
01.2013 - 10.2016
Orange Coast College
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