Sarah Guenette
Fayette,AL
Summary
Self-motivated professional with extensive experience in guest services. Proven skills in customer relations, recordkeeping, and problem-solving. Outgoing demeanor fosters positive interactions and enhances customer satisfaction.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Pilot Travel Centers
Winfield, Alabama
02.2026 - Current
- Delivered exceptional customer service by addressing customer inquiries and resolving concerns.
- Process customer transactions accurately and efficiently in a busy retail environment.
- Trained new team members on cash register operation, stock procedures, and customer service standards.
- Executed daily recovery tasks to maintain cleanliness and organization for enhanced customer experience.
- Maintained cleanliness and organization of facility by regularly cleaning and organizing spaces.
Paraprofessional
Hillsborough County School District
Brandon, Florida
08.2024 - 06.2025
- Supported students with special needs during instructional activities to foster learning.
- Implemented behavior management strategies to encourage positive interactions among students.
- Applied positive reinforcement to redirect negative behaviors.
- Facilitated small group learning sessions to reinforce concepts.
- Assisted teachers with classroom management to enhance student engagement.
- Organized classroom materials and resources for efficient use.
- Created and maintained positive relationships with students, parents, and colleagues.
After Care/Day Camp Teacher
Bell Shoals Christian School
Brandon, FL
07.2022 - 08.2024
- Supervised students on playground and in classroom to ensure safety and engagement.
- Organized daily activities to promote teamwork and leadership skills among students.
- Facilitated outdoor learning experiences to enhance student engagement and creativity.
- Communicated with parents and caregivers to provide updates on student progress and foster relationships.
- Trained junior staff on effective teaching techniques and student interaction methods to enhance overall learning environment.
Sales Associate/Customer Service Representative
Beall's Outlet
Brandon, FL
08.2021 - 07.2022
- Assisted customers with inquiries about products, services, and company information.
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Conducted training on operating procedures and company services for staff development.
Order Taker
Chic-Fil-A
Brandon, FL
06.2020 - 06.2021
- Processed customer orders efficiently and accurately at busy drive-thru location.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Guided customers in menu selections and special requests to maximize satisfaction.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Restocked counter supplies, including bags, cups, lids, and sauces, to ensure availability for customers.
- Maintained a clean and organized workspace to ensure a positive dining experience.
- Partnered with team members to enhance order accuracy and expedite service.
- Coached new staff on drive-thru operations and customer service standards.
Tour Guide/Party Hostess
Old McMicky's Farm
Odessa, FL
01.2018 - 07.2019
- Engaged and entertained groups of 10-20 children, fostering a fun and memorable party atmosphere.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Explained facility attractions to party guests and answered customer questions.
- Facilitated visitor interactions to create a welcoming and informative experience, enhancing guest satisfaction.
- Guided groups through farm tours, sharing engaging stories about animals and crops.
- Showcased animal handling techniques during educational demonstrations, enhancing guests' understanding and appreciation of animals.
Skills
- Guest relations
- Customer service excellence
- Customer engagement
- Point of sale
- Attention to detail
- Health and safety
- Conflict resolution
- Team collaboration
- Communication skills
Affiliations
- International Service- Mission trips to Guatemala, Guyana, Ireland, and Wales with Fellowship Baptist Church, 2018-Present
Timeline
Guest Service Representative
Pilot Travel Centers
02.2026 - Current
Paraprofessional
Hillsborough County School District
08.2024 - 06.2025
After Care/Day Camp Teacher
Bell Shoals Christian School
07.2022 - 08.2024
Sales Associate/Customer Service Representative
Beall's Outlet
08.2021 - 07.2022
Order Taker
Chic-Fil-A
06.2020 - 06.2021
Tour Guide/Party Hostess
Old McMicky's Farm
01.2018 - 07.2019