Sarah Gunter

Maintain household and care for our twin toddlers. Ready to become a working professional again!

• Processed mortgage applications ensuring compliance with federal regulations and company policies.
• Reviewed financial documents for accuracy, identifying discrepancies to minimize risk.
• Coordinated communication between clients, underwriters, and loan officers to facilitate timely approvals.
• Utilized automated systems for tracking application status and managing documentation workflows.

• Streamlined processing procedures, reducing turnaround times while maintaining quality standards.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Coordinated closing process with attorneys, title companies, and government clerks.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

• Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
• Collaborated with sales team to streamline order processing and improve efficiency.
• Trained new staff on customer support protocols, fostering a knowledgeable team environment.
• Analyzed customer feedback to identify service gaps and implemented improvements.