Sarah Haefele
Tacoma ,WA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager
Carousel Bars Inc.
Tacoma , WA
2023.10 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Claims Associate
State Farm
Dupont , WA
2019.09 - 2024.04
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Investigated potential fraudulent activities by reviewing claimant's past history of submissions, verifying identity, and obtaining additional evidence when necessary.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Bartender
Carousel Bars Inc.
Tacoma , WA
2012.10 - 2017.06
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
Education
High School Diploma -
Wilson High School
Tacoma 2005-06
Skills
- Expense Tracking
- Staff Development
- Marketing
- Business Administration
- Business Development
- Performance Management
- Verbal and written communication
Timeline
Manager
Carousel Bars Inc.
2023.10 - Current
Claims Associate
State Farm
2019.09 - 2024.04
Bartender
Carousel Bars Inc.
2012.10 - 2017.06
High School Diploma -
Wilson High School
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