Sarah Hager
Decatur,AL
Summary
Adept at multitasking and exceptional communication, I enhanced customer satisfaction at J. Alexander's Restaurant and boosted spa efficiency at Reiki Relaxation and Massage. Specializing in customer service and time management, I skillfully managed high-pressure situations and team dynamics, fostering positive environments and maximizing productivity.
Overview
11
11
years of professional experience
Work History
Host
J. Alexander's Restaurant
07.2018 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Spa Manager
Reiki Relaxation and Massage
04.2014 - 07.2018
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Maximized efficiency through time management and staff supervision to boost productivity.
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Detail-oriented
- Guest engagement
- Professional appearance
- High volume dining
- Appointment scheduling
- Schedule coordination
- Assignment delegation
- Staff training
Timeline
Host
J. Alexander's Restaurant
07.2018 - 01.2025
Spa Manager
Reiki Relaxation and Massage
04.2014 - 07.2018