Sarah Hale
Bethany,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mardel Christian & Education Stores Inc.
Oklahoma City, OK
04.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Warehouse/Customer Service Representative
Liquidity Services/Uncle Sam's Retail Outlet
Oklahoma City, OK
02.2015 - 03.2017
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Operated forklift as well as electronic pallet jack
- Sorted through government/military surplus and performed quality control checks of products.
- Photographed and listed products on website for online sales.
- Assisted customers in locating desired products
- Shipping and receiving. Boxed and shipped orders via USPS, UPS and FedEx.
Education
No Degree - Spanish
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Escuela Bella Vista
Maracaibo, Venezuela05.1999
Skills
- Microsoft Word
- Problem-Solving Ability
- Conflict Resolution
- Order Fulfillment
- Credit Card Payment Processing
- Customer Relations
- Typing Proficiency
- Issue and Complaint Resolution
- Microsoft Outlook
- Time Management
- Managing Multiple Tasks
- Understanding Customer Needs
Timeline
Customer Service Representative
Mardel Christian & Education Stores Inc.
04.2017 - Current
Warehouse/Customer Service Representative
Liquidity Services/Uncle Sam's Retail Outlet
02.2015 - 03.2017
No Degree - Spanish
Oklahoma City Community College
High School Diploma -
Escuela Bella Vista