Sarah Hallacy
OLATHE,KS
Summary
Adaptable professional with experience in healthcare administration, patient support, live event performance, brand representation, and audiobook narration. Skilled in communication, customer service, scheduling, and EMR documentation. Recognized for reliability, professionalism, and the ability to excel in fast-paced clinical and client-facing environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Networks Connect Healthcare Staffing
Olathe Kansas
04.2023 - Current
- Document patient encounters for multiple providers with zero HIPAA violations or charting errors.
- Coordinate scheduling for high-volume teams serving 50 + patients per day.
- Process insurance verifications, registrations, and billing inquiries accurately.
- Train staff on EMR navigation, telehealth platforms, and patient portal functions.
- Support patient flow and contribute to improved clinical efficiency.
Freelance Performer | Brand Ambassador | Event Talent
Self-Employed
Remote / Hybrid
10.2021 - Current
- Represent brands at sports events, festivals, and promotional campaigns.
- Engage audiences and support brand activations to increase booth traffic and participation.
- Coordinate event logistics including setup and customer flow.
- Collaborate with marketing teams to enhance brand visibility.
- Adapted performances based on audience feedback and venue requirements to enhance engagement.
- Developed unique artistic expressions through collaboration with fellow artists and creative teams.
- Managed logistics for rehearsals and performances, ensuring smooth execution of events.
Audiobook Narrator | Voice Actor
ACX/Audible
Remote / Hybrid
12.2015 - Current
- Record and produce long-form audio that meets Audible technical standards.
- Edit and master audio for clarity and consistency across projects.
- Collaborate with authors and rights holders to match tone and delivery.
- Manage full production workflow and timely project completion.
- Developed character voices and emotional tones to enhance storytelling and listener experience.
- Conducted thorough script analysis to maintain accuracy and consistency throughout narrations.
- Developed a diverse range of character voices to effectively differentiate dialogue and maintain listener interest.
- Promoted audiobooks through social media channels, contributing to increased visibility for both the author and my own brand as a narrator.
Front Desk Receptionist
Genesis Health Clubs
Wichita Kansas
08.2022 - 12.2023
- Manage 500 + member transactions weekly with no discrepancies.
- Improve check-in and payment accuracy through updated procedures.
- Maintain member records and provide consistent customer service.
- Coordinate departmental scheduling and communication.
- Coordinated facility tours and demonstrations, showcasing amenities to potential members.
- Implemented efficient administrative processes to streamline daily operations and improve workflow.
- Trained new reception staff on operational procedures and software systems for seamless integration.
Head Pediatric Receptionist
Mid Kansas Pediatrics
Wichita Kansas
04.2017 - 04.2018
- Oversaw front-office operations for a 200 + patient-per-day pediatric practice.
- Trained and supervised new staff on EMR systems and HIPAA standards.
- Resolved billing and insurance issues, improving turnaround by 15%.
- Maintained accurate patient records and supported scheduling needs.
- Facilitated effective communication between patients, families, and medical staff for improved service delivery.
Medical Receptionist
Primary Care Associates
Wichita Kansas
06.2015 - 04.2017
- Handled 150 + daily calls and appointment coordination for multi-provider team.
- Processed insurance claims and reconciled $25 K + weekly payments.
- Reduced patient wait times by 20% through improved intake procedures.
- Ensured HIPAA compliance for all patient records.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Associate of Applied Science - Health Information Technology
Rasmussen University
Boston, MA09-2026
Skills
- Communication, Customer Service, Teamwork, Adaptability, Healthcare Administration, Patient Intake, Insurance Verification
- Electronic Medical Records, HIPAA Compliance, Scheduling, Brand Representation, Event Marketing, Public Engagement
- Voice Acting, Audio Editing, Process Improvement, Multi-Provider Coordination
- Catheter care
- Specimen collection
- Feeding assistance
- Professional bedside manner
- Emergency response
Websites
Certification
- Certified Nursing Assistant Kansas Department for Aging and Disability Services
- Emergency Medical Technician Authorization National Registry of EMTs
Languages
English
Native or Bilingual
Timeline
Patient Care Technician
Networks Connect Healthcare Staffing
04.2023 - Current
Front Desk Receptionist
Genesis Health Clubs
08.2022 - 12.2023
Freelance Performer | Brand Ambassador | Event Talent
Self-Employed
10.2021 - Current
Head Pediatric Receptionist
Mid Kansas Pediatrics
04.2017 - 04.2018
Audiobook Narrator | Voice Actor
ACX/Audible
12.2015 - Current
Medical Receptionist
Primary Care Associates
06.2015 - 04.2017
Associate of Applied Science - Health Information Technology
Rasmussen University