Sarah Hancock
Dundee
Summary
Results-driven professional with expertise in customer relations, small business operations, and relationship building. Proven track record in enhancing client loyalty and operational efficiency through effective communication and leadership.
Overview
9
9
years of professional experience
Work History
Owner
Hancocks Farrier Service
Dundee, FL
04.2020 - Current
- Managed daily operations of farrier service, ensuring high-quality hoof care for diverse clientele.
- Developed and implemented strategic marketing initiatives to increase client outreach and business growth.
- Trained and mentored junior farriers, enhancing their skills and improving overall service efficiency.
- Established strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Coordinated scheduling of appointments to optimize workflow and minimize downtime between clients.
- Utilized specialized tools and equipment for hoof care, ensuring adherence to safety protocols and best practices.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Server
Dundee Diner
Dundee, FL
01.2017 - 04.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated efficient food and beverage delivery to optimize guest experiences.
- Trained new staff on menu knowledge and customer interaction techniques.
- Managed multiple tables while ensuring accuracy in orders and payments.
Education
High School Diploma -
Haines City High School
Haines City FLSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Owner
Hancocks Farrier Service
04.2020 - Current
Server
Dundee Diner
01.2017 - 04.2019
High School Diploma -
Haines City High School