Sarah Heathcock
Houston,TX
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
RC's Roofing ETC
Houston, TX
05.2023 - 12.2025
- Streamlined office processes, improving document management and retrieval efficiency.
- Managed scheduling and coordination of meetings, ensuring efficient use of resources.
- Implemented organizational systems for files and records, improving accessibility and compliance.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Administrative Office Manager
Rodney Hunt
Houston, TX
07.2022 - 04.2023
- Manage client communication for payment requests and arrange payment plans, collaborating with the accounting team to track outstanding payments and adjust accounts receivable as per contract terms
- Assist accounting with invoicing and expense reports, while updating payment statuses regularly
- Coordinate office maintenance, IT, and personnel needs for optimal efficiency
- Organize travel arrangements, conduct interviews, and schedule office meetings and events
- Maintain office and breakroom supplies, as well as employee contact lists and asset inventories
- Developed onboarding procedures for new hires, enhancing training consistency and effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient scheduling and prioritization of tasks.
- Led team meetings to align goals, foster collaboration, and address operational challenges.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated communication between departments to improve workflow and reduce delays.
Account Services Representative
Alliant Group
02.2022 - 04.2023
- Managed a portfolio of client accounts, serving as the primary contact for inquiries and support
- Built and maintained strong client relationships, understanding their needs and providing timely solutions
- Processed client orders, requests, and inquiries accurately and efficiently
- Collaborated with internal teams to address client needs and resolve issues promptly
Administrative Assistant-Freight Coordinator
Rodney Hunt
Houston, TX
10.2018 - 01.2022
- Facilitated communication between departments, enhancing collaboration on projects and initiatives.
- Assisted in preparing reports and presentations, ensuring accuracy and consistency in data representation.
- Developed training materials for new staff, fostering a smoother onboarding process.
- Supported executive team with travel arrangements, optimizing logistics for business trips.
- Led office supply management efforts, reducing costs through strategic vendor negotiations.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated freight shipments to ensure timely delivery and optimal routing.
- Managed communication between carriers, clients, and internal teams for efficient operations.
- Streamlined documentation processes to reduce errors and improve accuracy.
- Implemented process improvements that enhanced operational workflow and customer satisfaction.
- Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements.
- Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
- Generated detailed reports on key performance indicators to support continuous improvement initiatives within the department.
- Assisted in the development of freight budgets, providing accurate data analysis for informed decision-making processes.
Communications Director/Processor
First American Title
01.2017 - 09.2018
- Orchestrated seamless processing of orders and commitments into the Escrow system, ensuring the preparation of comprehensive working files for streamlined operations
- Skillfully managed multi-line phone systems, adeptly fielding and managing corporate-level calls
- Welcomed and assisted customers, providing expert guidance on closings and addressing inquiries regarding current and past transactions, fostering positive client relationships
- Oversaw nightly deposits, checks, and wire transfers, maintaining meticulous financial records and ensuring accuracy in financial transactions for reporting purposes
Account Services/Account Receivable Representative
Maintenance Supply Headquarters
01.2009 - 10.2016
- Provided support to customers regarding statements, invoicing, and payments, ensuring their needs were met effectively
- Managed the setup of new accounts and oversaw multiple existing accounts, maintaining a high level of accuracy and satisfaction
- Facilitated team training sessions across departments, fostering skill development
- Acted as a central point of contact and liaison between departments, ensuring seamless communication and collaboration to achieve organizational objectives
Accounts Receivable Representative
Hughes Supply
03.2005 - 01.2009
- Conducted thorough credit investigations and analysis to support decision-making processes
- Managed customer interactions, resolving conflicts and inquiries to enhance satisfaction
- Maintained accurate records and databases while providing professional guest support in person and over the phone
Education
High School Diploma -
Dulles High School
05.2003
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Customer and client relations
- Professional communication
- Customer relations
- Dedicated team player
Timeline
Administrative Assistant
RC's Roofing ETC
05.2023 - 12.2025
Administrative Office Manager
Rodney Hunt
07.2022 - 04.2023
Account Services Representative
Alliant Group
02.2022 - 04.2023
Administrative Assistant-Freight Coordinator
Rodney Hunt
10.2018 - 01.2022
Communications Director/Processor
First American Title
01.2017 - 09.2018
Account Services/Account Receivable Representative
Maintenance Supply Headquarters
01.2009 - 10.2016
Accounts Receivable Representative
Hughes Supply
03.2005 - 01.2009
High School Diploma -
Dulles High School